Bulletted formatting under Description for Catalog Items

Winnie P · ‎01-26-2021

Hello There - Is there a reason why bulletted formatting does not line up ie, under Description when creating a Catalog Item. Is it possible to line up bullet points? Thank you.

Willem · ‎01-26-2021

In the backend I see it aligns different:

Based on this Stackoverflow post:

https://stackoverflow.com/questions/11556493/second-line-in-li-starts-under-the-bullet-after-css-res...

you can do the following:

Then add styling:

(change <ul> to <ul style="list-style-position: outside; margin-left: 1em;">)

The result:

View solution in original post

MJ David · ‎03-08-2021

We have the same issue, and while I appreciate community users sharing their HTML code edits to fix this...why should it need fixing? The ServiceNow Knowledge default for bulleted text should be to indent the subsequent lines of text under the first word in the first line of bulleted text. I'd venture to say most who are writing Knowledge articles would prefer...actually would EXPECT...this. (I'm writing from a U.S. perspective. Maybe others in other countries think differently.)

Winnie P · ‎03-14-2021

Thank you for your update MJ David. I too would have Expected the bulleted text to be indented & in line with the first word for Description of Catalog Items. Is there any further information on why this is not the case? Regards.

Michael QCKM · ‎10-11-2021

So many are reporting this failure: