Business rule to remove code from html email

[Damian Martinez]

Hello Community,
does somebody have experience with java script?
I need to create a business rule that removes the following line from html code in emails:
<table style="padding: 0; margin: 0;" 0="" width="100%">
This line of code is causing email in the agent workspace not to render properly.
I don't have experience with java script.
your help is appreciate it.

Best Regard.

[Anil Lande]

Hi,

Is inbound email or the one sent from ServiceNow?

Thanks,

Anil Lande

[Damian Martinez]

Hello Anil, thanks for your feedback.
this is for inbound emails.
Regards

[Anil Lande]

Hi,

You can create before insert BR on sys_email table with highest order. Make sure will execute for particular scenario so that other emails will not be affected.

You can use below logic in script section:

if(current.body.indexOf('<table style="padding: 0; margin: 0;" 0="" width="100%">')>-1){
var newBody = current.body.replaceAll('<table style="padding: 0; margin: 0;" 0="" width="100%">','');// replace matching string from all positions
current.body = newBody;

//newBody = replaceAll('<table style="padding: 0; margin: 0;" 0="" width="100%">','<table>'); 
//current.body = newBody;

}

Thanks,
Anil Lande

[Damian Martinez]

Hello Anil,
Thanks so much, I'll give this a try in my dev instance and keep you posted.

Best Regards.