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Using a Wizard for a Service Catalog Item

I've searched through the forum but haven't seen anything that was clear to me but is it possible to use a wizard for a service catalog item? We currently have a service catalog item called 'Unit Number Request' that the department would like to conv...

Community Alums by Community Alums  
  • 2307 Views
  • 5 replies
  • 0 helpfuls

Resolved! images not showing up in content block

I have a content block that contains a 100k jpg image that is in the image library. When I go to the dashboard that I have the content block added to, the image shows up for me, and when I impersonate itil or specific people, it shows up ok. BUT when...

mikestockman by Giga Contributor
  • 3024 Views
  • 1 replies
  • 3 helpfuls

Service Catalog Item Governance

Most catalog items have a governance group -- the group that defines the requirements, parameters, boundaries for that catalog item.       This is different that the fulfillment or assignment group.Example: Remote Access requests -- Our IT Security g...

Lisa Moose by Kilo Contributor
  • 1261 Views
  • 3 replies
  • 0 helpfuls

Tagging, Contextual Search, and Update sets

I just realized that tags don't get captured in update sets.   This is extraordinarily bad (at least for us) since Catalog Items are developed with a huge focus on being found by keywords (which we're using tags to do).So as an experiment I exported ...

Uncle Rob by Kilo Patron
  • 989 Views
  • 4 replies
  • 1 helpfuls

Resolved! Display Requested Items' under Ticket view

In our current ESS portal, we have a section for 'My Ticket' view, where users are able to view their incidents and Request tickets. Issue:The current view for a 'Request' ticket only displays the Request Number for a ticket, but does not display the...

My Ticket view for Request.jpg
harish11 by Mega Expert
  • 2016 Views
  • 7 replies
  • 0 helpfuls

How do you collect user feedback?

My Knowledge Management team is looking for best practices on how to collect user feedback on articles. Currently, we use the "Was This Helpful" with a yes/no response. When the user selects no, a text box opens, asking for the user to submit a sugge...

Disaster recovery information in CMDB

Is anyone using the CMDB to hold information related to disaster recovery for particular CIs?   For example, how the CI is backed up, where the location of passwords are stored, recovery sequence, instructions for recovery, etc.   If so, can you prov...

NBeheydt by Tera Expert
  • 2539 Views
  • 1 replies
  • 2 helpfuls

Resolved! Script include and Ui macro

I want to know about the difference in script include and ui macro with respect to server side and client side script if any. i know the basic defination of both but i want to know with respect to scripting

ravish2 by Giga Expert
  • 1857 Views
  • 1 replies
  • 0 helpfuls

Resolved! Background Script

What I am envisioning is a background script which creates a specific gliderecord, then tests the query for it, then deletes it so you can run that automatically every time you want to test with very little user input?So I would really appreciate if ...

munwala by Kilo Contributor
  • 1866 Views
  • 7 replies
  • 0 helpfuls

Iframe Width and padding issue.

I have an iFrame on my page that takes the full width of the page, I would like some padding around it so it is not butted up against my borders but when I try to add padding or make the width smaller, the right side of my frame gets hidden. Does any...

SS1.jpg SS2.jpg
michaeltodd by Tera Contributor
  • 1441 Views
  • 4 replies
  • 0 helpfuls