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Resolved! Business rule on cmdb_ci table

When I create a new asset in "alm_hardware" table, a ci also get created in the "cmdb_ci table. I have create a before business rule on cmdb_ci table that will rename the ci name in the cmdb_ci table with serial number and also whatever the stockroom...

abdoulaye1 by Kilo Explorer
  • 2699 Views
  • 10 replies
  • 0 helpfuls

Examples for Topics and Categories in Knowledge

We have just started using Knowledge and are looking for ways to organize all the documentation that is most beneficial to our end users. I was wondering what kind of Topics and Categories you use or how you have your's organized.Any and all tips wou...

Allison3 by Kilo Guru
  • 3748 Views
  • 3 replies
  • 1 helpfuls

Resolved! Script include on Incident form

Hello everyone,I am having a hard time figuring out how to make this script include work in the incident form. Basically, I was asked to 'filter' the CIs when the caller is a specific person (ex: a store). What I have done is the following:-Created a...

client script.PNG is a store.PNG script include.PNG script include1.PNG
YenGar by Mega Sage
  • 1523 Views
  • 4 replies
  • 0 helpfuls

Resolved! Schema map not displaying

Hi All,First time poster, first time ServiceNow administrator. We are running;Build: Eureka Patch6 (Prod + Dev)Issue is affecting both instances.Going to System Definitions > Tables & Columns and selecting for example the 'incident [incident]' table ...

SN-Schema.png
daniellennon by Giga Contributor
  • 2113 Views
  • 7 replies
  • 0 helpfuls

CMDB Classes and Relationship Info

Hello Pals,Can anybody share the detailed meaning of each class and the attribute details? I am also looking for relationship types in CMDB with their meanings. I have searched wiki page but couldn't find any specific details.What I am looking is; Le...

Geeky by Kilo Guru
  • 2622 Views
  • 3 replies
  • 1 helpfuls

Add unique ID (CI ID) for all CMDB classes

I have created CI ID field as a unique filed in cmdb_ci TABLE to be used toall CI as unique identifier.   It works well when new CI record is created, which a unique CI id: CIxxxxxxxxx will be generated. However,   Wehave many CIs were already import...

nancyhz by Mega Contributor
  • 5058 Views
  • 4 replies
  • 0 helpfuls

images in knowledge articles ?

Hi. We are in the mid stages of a service desk toolset review and I have a question about knowledge articles.Commonly work instructions created by the service desk consist of images and text. However it doesn't appear that you can embed images direct...

by  
  • 7671 Views
  • 8 replies
  • 1 helpfuls

Editable variables in a catalog task

Hi everyone,I was wondering if there was a way to make variables in a catalog task editable from within the workflow catalog task itself.   Basically, we're migrating our IT communication process into Service Request, and what I'm trying to do is hav...

turnea by Mega Expert
  • 2177 Views
  • 1 replies
  • 1 helpfuls

Add attachment option with a field

Hi is there anyways I can add the attachment option to a field. In my Change form, I need a requirement to add attachment option with a fiels, say, "Impact assessment" field.I know, OOTB global option add attachment is there. all I need is to add the...

Ak Islam by Giga Contributor
  • 1763 Views
  • 3 replies
  • 0 helpfuls

Resolved! How can I filter the Affected CI related list?

Hello,  We're fairly new to ServiceNow and recently implemented Change Management.   When we use the "Affected CI" related list, it includes a large number of CI's that will never have changes recorded against them.   i.e. Switch Forward Rule, Switch...

scottatah by Giga Expert
  • 4505 Views
  • 5 replies
  • 0 helpfuls