Calculate SLA without holiday

[MK-p]

Hi

I have requirement that SLA should calculate only between 10AM to 6PM and exclude holiday days. Help me the steps to configure the same.

[Runjay Patel · Accepted solution]

Hi @MK-p ,

Follow below steps to do the configuration.

1. Create SLA in you target table with start and stop conditions. Navigate to SLA definition for creating new SLA.
2. Create new schedule
3. 
4. Create scheduled entry and give 10am to 6pm time
5. 
6. Create one child schedule and all your holiday list under "Schedule Entries"
7. 
8. Now in your SLA definition select the same schedule which you have created in above steps.
9. 

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Runjay Patel - ServiceNow Solution Architect
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[MK-p]

Thanks @Runjay Patel for quick response. Will try and let you know.