Can an Outlook Invite be sent to user with an Appointment Booking / Walk-up Experience Confirmation Email?

Troya1
Mega Guru

When an appointment is scheduled, is it possible for an appointment invite to be sent with the confirmation email like it does for Change? 

OOO it does not but I checked into Calendar Integration to create one, but am unable to pull information from the walk-up experience or appointment booking tables. 

Please advice

1 ACCEPTED SOLUTION

Troya1
Mega Guru

Once I changed the SN application from 'Global' to 'Appointment Booking', the appointment booking tables became available to create the calendar invite.

View solution in original post

4 REPLIES 4

John Longhitano
Kilo Guru

Have you taken a look here?  It is pretty clunky to set up.  But it's worked in the past.

 

https://community.servicenow.com/community?id=community_article&sys_id=f56c2ea1dbd0dbc01dcaf3231f961...

Troya1
Mega Guru

Once I changed the SN application from 'Global' to 'Appointment Booking', the appointment booking tables became available to create the calendar invite.

Laurent5
ServiceNow Employee
ServiceNow Employee

Very helpful posts John, thanks for sharing.

 

I have managed to create calendar invites for Walkup appointments following the steps documented.

For the Walk-up Appointment tables (wu_appointment), the fields to use are Window_start and Window_end.

 

Hi Laurent, 

I also have the similar requirement , can you advise where you have used the window times and is it working