can we replace active flow in normal change management with workflow? how?

[rajatd-exte]

i want to replace current flow which is active on OOTB normal change request with custom workflow? is it possible? how?

[Yashsvi]

Hi @rajatd-exte,

please check below link:

Yes, it's possible to replace the out-of-the-box (OOTB) workflow for a normal change request with a custom workflow in ServiceNow. Here’s how you can approach it:

1. Clone the OOTB Workflow:

   • First, identify the OOTB workflow that you want to replace. Clone this workflow so that you have a copy to modify without affecting the original.

2. Modify the Cloned Workflow:

   • Customize the cloned workflow according to your requirements. You can add new stages, activities, conditions, and approvals as needed. This customization allows you to tailor the workflow to fit your specific business processes.

3. Associate Custom Workflow with Change Request Table:

   • Once your custom workflow is ready, associate it with the Change Request table (usually change_request in ServiceNow).
   • Go to System Definition > Tables, find the Change Request table, and open its configuration.
   • Look for the Workflow section and select your custom workflow from the available choices.

4. Test and Deploy:

   • Before deploying the custom workflow into production, thoroughly test it in a development or testing instance to ensure it functions correctly and meets your requirements.
   • Once tested, promote the workflow to production by following your organization's change management procedures.

And please check below link as well:

https://www.servicenow.com/community/developer-forum/replicating-quot-change-request-normal-change-q...

Thank you, please make helpful if you accept the solution. 

[rajatd-exte]

in Washington DC version , normal change request is using flow instead of workflow I want to replace it with custom flow. but when I tried this it is giving warning as unable to parse the flow. so I am not able to link it.