cant find OOB related list relationship entries

Les1
Tera Guru

screenshot is example related list on change request record.

i've read about system definition/ relationships but do not see the corresponding entries for the related list circled below also know  as incident.rfc  - i can not find "incidents pending change" anywhere, where is this defined? i tried looking in other 'related list' tables to no avail. obviously something is driving the name for this list, just haven't sniffed out where it is. thank you!

find_real_file.png

1 ACCEPTED SOLUTION

Hi,

Hope this helps!

If you open any existing change request and go to Configure > Related Lists you will find the one there. Check the higlighted one in screenshot.
find_real_file.png

Name on the form is Incidents Pending Change (or Incidents Fixed By Change). It can be seen/changed using Incidents Pending Change realted list > right click on the header > Configure > List Control. Check following screenshots.
find_real_file.png

find_real_file.png

 

-Tanaji

Please mark the answer correct/helful based on the impact.

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11 REPLIES 11

Alberto Consonn
ServiceNow Employee
ServiceNow Employee

Hi,

here you will find the information about this related list:

https://community.servicenow.com/community?id=community_question&sys_id=8149c325db5cdbc01dcaf3231f96...

In few words, check the related list 'Incident -> Change Request' which have the label as Incidents Pending Change.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

 

pavan9885
Tera Guru

Hi Les,

find_real_file.pngPlease find the above screen shot here you need to give the applies table  or you can find it by simply clicking the form context menu related list

 

Les1
Tera Guru

thanks for the direction but i've looked in these areas and not finding the entry that corresponds to the related list on Change record called Incidents Pending Change. @Alberto Consonni  was on track with the 'Incident -> Change Request'  but i cant find this in the Relationships listing or otherwise dont know where it is actually defined (how or where does it get the label "incidents pending change" ?

 

the reason i'm searching for this was so that i could see what drives it as i need to create something similar to this on Story records so that i can link them to Incident records (thusly, a story or stories that is spawned by an Incident)  thanks again

HI,

 

Did you get the solution for this, i am also looking for the same answer.

 

Thanks,

Tejaswini