when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
Following the doc (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html) we have added a new Inbound Action that I thought would apply to all incoming emails from an accepted ...
We are looking to allow people to edit some content blocks (HTML Pages, iFrame, ETC) on some dashboards. We see that we need to use the group content_admin, but we are not certain if this will over extend permissions. I looked around but was unable t...
Hi, We have a knowledge base with several top categories for articles. Each category has subcategories, sometimes these have the same title as in other top categories (for example subcategories with country codes for different countries). In the know...
there is an option on the top of service portal header menu. That option should be visible only to the members of certain group. can anyone guide me with this issue?
Good morning! Do any of you create/publish release notes for the changes you make in the system? If so is there a template you use? Did you set them up in the Knowledge base? I'd love to see/hear how you handle this.
Hi community, I'm actually facing an issue about search on Service portal. Indeed, when searching a term, only one letter can set the results KO : - when I'm looking for "contentieux", Service Now founds a catalog item with this name - when I'm looki...
Hi, In the highlighted line i have calculated the avg of the request days calculated(highlighted in yellow). However I have to calculate the median value for the requested days. How can I achieve this? var task = new GlideRecord('x_snc_aob_test1_re...
Hi all, I have an interesting requirement that I'm very much struggling with. The end goal: When an inbound email with the desired conditions is received, it triggers a flow. The flow submits a catalog item request. This catalog item has a HTML v...
Hi, I have loaded some records through Data source using JDBC connection. More than 6000 records got inserted into my custom table. But when I checked the same table after few minutes, the table is empty with no records in it. I did checked for the d...
Hi we are trying to send email to test instance from outlook but not receiving the email in test instance. I have enabled inbound email Still not receiving. How can I get email from outlook to my test instance
I have checked the OOB Knowledge Base and there is this option called: "Disabled suggesting".What is this suggesting feature by the way?
I have a need to download the attachment from approximately 1000 records that are on a table. I can do a query to sys_attachment in a background script to return these records, but I am unable to find a way to either "open" this records via script (...
HI All, I am having issues getting a new System Property Category to display on the Incident Properties page. I have set up the category with it's properties (below). In the module Incident Properties I have it set up to link type URL (from argument...
Hello, I have a background script that I need to be able to sort records by state. My state has several choices: Pending, Verified, Cancelled, Expired. The way this needs to be sorted is by most recently updated and pending state. All pending records...