Following an instance security scan got these two recommendations.1. Record producers should be assigned appropriate role, record producer script should secure GlideRecord and/or GlideSystem API calls.2. All inbound actions should have roles mentione...
Hey I'm looking for a little more information to help me get started with what I'd like to do. Situation: recreating our knowledge base in ServiceNow moving from one note. I figured out how to set up article templates which is great however I feel ...
Hello: If I'm understanding the Service Catalog documentation correctly, the catalog should come with default categories (first screen shot below). In our instance we have none of these default categories (Hardware -> Computers etc) - last two scree...
Is there a way to screen share in chat?
Hi, I have one catalog item, in which there is one field group member of List collector type. when I am trying to select user it is showing me created date instead of name or email. Even I have given this condition in the variable attribute of group ...
How to hide Save button in Service Portal form view
Hello All, I am unable to login to the now leaning portal . I am able to put the login details and verify the OTP but when verified the authintication code i am not able to see the learning portal in stead of that it is getting redirect to "http...
Hi, Im running a script which pulls list of AD group members from a remote server. When i run the script for some groups im not able to fetch the members due to some error. I want the script to ignore the error and continue execution for rest other...
Hi, I'd like to know how I'd be able to import data from a third party tool that provides a REST API, without IntegrationHub. Basically, I expected to be able to define a REST message with a GET method, which returns some data, which in turn gets ins...
Hi All, I need to access the virtual agent 'designer'. My user has got the virtual_agent_admin role and can see the virtual agent designer module in the application navigator. However, when my user tries to access the designer, it just keeps on loadi...
Hi All, I need some help on translation for announcement on the portal. I have created an announcement and I have translation in translated text created as well but I switch the language translation is not happening each time i need to do cache.do so...
Has anybody tackled adding a link to the service portal in the user menu after upgrading to San Diego? The old method on UI16 was to use an AngularJS selector and insert an html element into the menu, but that method doesn't seem to work now. I don't...
Hello All, We're facing a weird error on our Flow, There's 3 people on the group "Y_CHG.0001" , the flow is supposedly configured to mark the "Ask for Approval" action as completed and then go to the next step. Image: The strange behavior happening i...
Hello everyone! I am asking in general, -what is considered as best practice when it comes to email notifications? -Do we just deactivate all the OOTB notifications? and make our own if they do not fit our need 100%? -or maybe we can do some changes ...
How do I write a client script to auto populate a reference field when "requested for/name" field is populated?
