Hello, I was testing if I could put a custom column in sys_approval table to put for information for my knowledge article that is approve. So I created a new dictionary record on sys_approval table as reference type referencing knowledge. But did I ...
Hello community! I've got a custom table with a reference to Table (sys_db_object) and a reference to Field (sys_dictionary). The reference to Field (sys_dictionary) has a ref. qualifier like: javascript:"active=true^name="+current.u_table.name.getV...
We have the Microsoft Teams Spoke configured to post Incident details to a MS Team Channel using a webhook. There is an option (Override Default Fields) in the Spoke to change the fields that are displayed on the Channel. https://docs.servicenow.com/...
Hi All, task.u_requested_for = current.u_requested_for; I tries with this code but it is not working.
How to refresh the current record with values stored in the database after abort action? gs.addErrorMessage('You are not allowed save the record.'); current.setAbortAction(true); action.setRedirect(current); above code is aborting the execution but n...
We would like to show whom the approval is currently Pending for an RITM on Service Portal similar to ITIL view as below. please suggest how this can be shown on Service portal as well.
Hello Community, I'm not clear about why we extend the table. Even if we insert records in the child table it gets populated in the base table. please help me to get out of it. Thanks In Advance!
I have left my previous organization where i had completed CSA and CAD certification. Now i want to move those certification to my personal ID. I know the password of Developer site but when i try to access certificates its asking for Authentication ...
I want to create a UI action button to create a new child incident with the current incident as a parent.
Hi, I have a question about these IDs(admin@example.com, hradmin@example.com). I understand these comes with the instance as default. I initially thought these are test data and need to be deleted once the instance is set properly with respective use...
Dear Experts, Need your kind advice on this. Using Query Builder, I am trying to develop a query that will show all Database Instance and its related Server. I have around 50K db instance records but when relating to Server (which also has 50K recor...
Hello there - I am trying to remove the play/pause carousel button on our Announcements portal page and revert the announcement page back to auto-play. Is this via the 'Announcements (CD)' or 'Announcements' widget & unsure where in the widget record...
Following an instance security scan got these two recommendations.1. Record producers should be assigned appropriate role, record producer script should secure GlideRecord and/or GlideSystem API calls.2. All inbound actions should have roles mentione...
Hey I'm looking for a little more information to help me get started with what I'd like to do. Situation: recreating our knowledge base in ServiceNow moving from one note. I figured out how to set up article templates which is great however I feel ...
Hello: If I'm understanding the Service Catalog documentation correctly, the catalog should come with default categories (first screen shot below). In our instance we have none of these default categories (Hardware -> Computers etc) - last two scree...
