There is no platform user in the given instance. So, I am unable to impersonate platform user from system administrator. To complete the reports and dashboards task ,I need to impersonate Platform User. How to resolve this issue???
Hi I have been trying to resolve a simple need in servicenow ITSM, which is to assign automatically a tag to some tasks records (incidents, problems, changes) that match certain conditions. I'm aware there is a feature for auto-tagging, but in my...
Hi Team, Good Day. I have created one archive rule on incident table to archive the 4 years ago closed incidents. For testing purpose i have gave the filter conditions as active false & closed at some past date time and then saved the rule & activate...
Hi there, I have created 2 custom tables Table1: ASP_MasterFields: asp_number (sample number ASP000001) asp_name asp_description Table2: ASP_ReleaseFields: ref_number (referencing the ASP_Number) release_number (sa...
Hi All,I need some help regarding the comments update from external system to ServiceNow.We are trying to integrate ServiceNow with Trustwave system and we are able to get the incidents from their system but whenever the script runs the same comments...
Hello ,I have case to send the notification to impersonated user of "People solution" groupFor this, We created script action , event, notification and mail script.We are not able to fetch parm1 and parm2 in mail script. We get either of event parame...
We are in the process of standing up new ITSM MID Servers in our enviornment with the intent of migrating to these new MID Servers and disabling our old(outdated) MID Servers on old physical servers.As part of this we are looking at "copying" the fuc...
Hello everyone,I have a query regarding the installation of ServiceNow on-premises. Is it possible to set up a domain-separated ServiceNow instance on-premises? If yes, what are the typical hardware requirements for such a setup?I would appreciate an...
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record? A. The workaround is helpful information for the Callers on the Problem's related Incidents (open) B. The workaround should be published to a know...
Hello,I'm trying to create a UI action that export an HR case record in both the case form in the native UI and Agent Workspace. The UI action works correctly in the native UI but does not function properly in Agent Workspace.
Greetings! I have a use case where we need to update the parent case of a lifecycle event with a record producer. To prevent creating a new record, I have started the RP script with current.setAbortAction(true) The record producer requires some atta...
By default, all lists indent to the right. This isn't great if I'm creating a FAQ document or a guideline. Can I have the list align to the left like a regular text?
I need to be able to create a Time field with AM and PM selections similar to this:How can I achieve this?
Hi Experts! I have a requirement where i need to to a glide record to query the records, then I need to update an excel template stored in the sys_attachment table and further attach it to a service request. Can I get some direction on the best way t...
Hi all, I have a saved template called Story Template. I want that template to be applied every time the story form loads. How do I script it? I tried UI Policy script. Description is empty AND Acceptance Criteria is empty g_form.applyTempl...
