Hello,we have a customer requirement to implement following survey functionality:1) Survey triggered upon Resolution/Completion of a ticket (INC/RITM)2) 5 point Likert scale to be used with smiley faces (Very satisfied, Satisfied, Neutral, Dissatisfi...
Whenever I try to add a User Criteria to the "Can Read" related list in a Knowledge Base and remove the OOB "Any User," the "Any User" user criteria does not delete. Does anyone know if there is an OOB business rule, UI Policy, data policy, client sc...
Hi,I'm trying to insert cost center details into ServiceNow from third party application. I have created web service table (i.e. staging table), fields, transform map, basic authentication. Endpoint given to customer: https://dev123.service-now.com/a...
Hi I have a requirement there are two variable in a catalog item one is Multiline and other is list collector . once we put value in Multiline variable then the value is auto populate in list collector variable. But the issue is once the value is mor...
Incident Management - Major Incident Management plugin defect notificationA defect in the Now Platform® Xanadu release that affects instances with the Incident Management - Major Incident Management plugin (com.snc.incident.mim). When the script incl...
現在、ServiceNowでプロバイダー通知の設定を行っているのですが、以下の問題に直面しています。 問題の詳細: incident.insertedをトリガーとして送信する通知を定義しています。通知が送信されること自体には問題はないのですが、「×」や「クリア」ボタンを押して通知を削除しても、その場では消えるものの、再度ログインすると削除した通知が復活してしまいます。 質問:この問題の原因として考えられることは何でしょうか？一度削除した通知が復活しないようにするための対処法をご教示いただけますで...
Hi communityWe have created a view port in the sidebar of CSM Interaction Record Page which has a form component and a button that creates a record in the table (customer_contact) of the form component. The problem that we are facing is once the reco...
I have an HTML field in ServiceNow where users can toggle editability using a checkbox. Here's how it's configured:UI Policy:Name: Make HTML/Link field editableCondition: When the checkbox is checkedAction: Sets the HTML field's Read-Only property to...
I have 2 versions of a landing page for the vendor manager workspace. I would like one version to be shown to people with a role and the other version to be shown if they have a different role. Is this possible to configure?
Does anyone have any idea to show/hide these tabs depending on role? This is in the vendor workspace.
What do I need to add/change for a user to be able to see the list view on the vendor workspace?
Hello Experts,I have a question regarding AI Search from an operator's perspective. Are there any operational limitations or considerations we should be aware of?For example, until a large number of inquiries are accumulated, the search results may n...
When I try to "Open My instance" under Micro-Certification - Welcome to ServiceNow (Xanadu), it is showing that it needs to be Wake up for the first time. After click on wake up it is showing it needs to wait for 20 minutes. After waiting, if we ref...
Hi All, I wrote email script to pick the values from system property and display it in email notification. But I am unable to see the email script values in the email. Attached are the email script and notification images. Kindly assist me here
現在、ServiceNowを使用しており、通知が既読になった際に自動的に削除する方法を探しています。メール通知ではなく、プロバイダー通知を使用しています。具体的には、通知が既読になった場合にチェックを行い、選択して削除する方法や、スクリプト可能通知アクションを使用して自動的に削除する方法について知りたいです。どなたか、これに関するアドバイスや具体的な手順をご存知の方がいらっしゃいましたら、ご教示いただけると助かります。よろしくお願いいたします。