Cell Padding in Knowledge Article Tables

[amyv]

Does anyone know how to get cell padding to display properly in a knowledge article?  I highlight the table, go to table properties, and add a value into cell padding, like 10.  In the edit view of the KBA, the padding appears correctly; however, when viewing the article as a user would see it, there is no difference between cells that have padding and cells that do not.  Is there a way to fix this?

[Lorenzo Stermie]

Hello Amyv,

I have the same problem on both my work instance and my personal dev.

As a workaround I create my tables in word then copy paste them, the formatting should be maintained.

Hope it helps.

[amyv]

Thanks, Lorenzo, we will give that a try.  Does anyone know if ServiceNow is planning on fixing this?

[Michael QCKM]

Our guy Ken has used this (Not sure if this is just a rewording of what you said, so please forgive):

To add padding around text in a table add:   padding: 5px 5px;

1. Highlight all the table, click Table > CELL > Cell Properties
2. Click on Advanced tab. Paste this code in the Style field: padding: 5px 5px;
3. Click OK.

The padding: 5px 5px; The first 5px refers to spacing at the top and bottom and the second refers to right and left side padding.

Please let me know if this helps or not.  We are in the Madrid release, but have been using this since...Jakarta? London?

[Michael QCKM]

P.S. We are trying to hold the vendor accountable to the tools they provide, so avoid using MS Office workarounds as we can.  If the WYSIWYG chosen doesn't work, let's make it work or scrap it.