
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-13-2023 08:53 PM
In order to align with the corporate style guide and to make the system more user friendly, I have a requirement to increase the font size across the entire platform. We have been able to set this in email templates, but we now need to do it holistically and I cannot find any system properties that control the font or its size.
I am hoping that there is an OOB solution to this that I may have just missed.
Solved! Go to Solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-14-2023 01:07 AM
Hi @rcook
Since the release of Fuji, ServiceNow has removed the option to allow end users to alter the size of the font displayed on an instance. The ability to increase and decrease the font size on an instance caused some reflow issues on the Document Object Model (DOM), which in turn would impact the end-user experience.
You can read it over here - https://www.servicenow.com/community/now-platform-blog/changing-the-font-size-in-your-instance/ba-p/...
However, you can change the fonts for portal.
Here are some resources for you:
- SERVICE PORTAL: CUSTOM FONTS
- Changing the default font in service portal
- Change the font size of a section?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-14-2023 01:07 AM
Hi @rcook
Since the release of Fuji, ServiceNow has removed the option to allow end users to alter the size of the font displayed on an instance. The ability to increase and decrease the font size on an instance caused some reflow issues on the Document Object Model (DOM), which in turn would impact the end-user experience.
You can read it over here - https://www.servicenow.com/community/now-platform-blog/changing-the-font-size-in-your-instance/ba-p/...
However, you can change the fonts for portal.
Here are some resources for you:
- SERVICE PORTAL: CUSTOM FONTS
- Changing the default font in service portal
- Change the font size of a section?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎03-16-2023 10:26 PM
Thank you @SatyakiBose