Changing the filter by page of search knowledge

[Henk5]

Anyone know how to add more fields to the filter by part of the search knowledge screen.

Using Helsinki Patch 4 with knowledge v3.

Out of the box there is the Knowlegde --> homepage which can be used as a good starting point for searching. If you find articles you can add more filters. We have added some extra fields to the knowledge articles (owner group, customers, CI types). Is there a way to add/remove fields to this part of the screen?

[eurban]

I am also looking for an answer to this question.   I did find how to remove the Authors section from 'Filter by', which was my goal, but I don't know at this time if this change has additional side-effects or not.

The clue came when I was looking at the UI Macro 'kb_search_results_v3' and noticed a number of properties listed in there.   The property name is 'glide.knowman.search.show_author' and if you set it to false then Authors no longer display under Filter by.

[Tony Capone]

How did you remove the Authors section from 'Filter by'?

[hanaphouse]

The OOB Knowledge Homepage limit modifications to the style, UI and functionalities.

However, in Helsinki, there is a new hidden feature of Service-Now: Service Portal. You can create your custom homepage, custom widgets and configure the portal whatever you like.

For details, go to this link: Service Portal.

[shloke04]

Hi Henk,

Did you got the solution for this Query? I am looking for the same functionality to be implemented for my Project.

Please let me know if you have any suggestion or reference on how this can be achieved?

saruppaul

ctomasi

mike.malcangio

Sarup/Chuck/Mike

Can you guys please suggest on how this can be achieved?

Regards,

Shloke