CMDB CI Class for Audio Visual equipment
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‎05-29-2019 02:15 AM
Hi,
We do have Audio Visual equipment (audio devices, video - TV and controllers). These assets are being managed by IT.
As there is no CI class available in the CMDB, need the community advice to know the table/s to be used for these type of asset/CI.
Looking forward for your response.
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‎05-29-2019 05:12 PM
I would probably have it extend Hardware. That should be the right place for it.
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‎05-29-2019 05:24 PM
I think the first question you need to ask is "do they need to be in the CMDB?" Not all Assets are CIs, and vice versa. Unless you have a specified Incident/Problem/Change Management requirement for these systems you should leave them in the Asset database.
If you do have a need to do one or more of the above, then I'd suggest checking out Matthew Fearnley's blog posts that are well thought out.
Is your Audio Visual Environment in Service Now?
Leveraging Servicenow to transition AudioVisual to Unified Communications
