Configure assignment rules

[Day2]

In need of help with steps to follow for this assignment 

Configure assignment rules

All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from event management and self-service.

1. Create a template so that Incidents created from Service Catalog or Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.

2. Using Assignment lookup rules, make sure that Incidents created against CI: PS ORA01 are assigned to the group: Database

[MrMuhammad]

Hi D,

Seems like you are following some tutorials. If yes, then please try to attempt these tasks if you stuck at any point then ask question in the community. People love to help you but at-least try before posting the question. 

Thanks & Regards,

Sharjeel

[Day2]

I've already tried. I'm currently stuck on this portion of the task: Please validate you have associated a template with the correct assignment values to the Report Perf...

[Jeff Currier · Accepted solution]

So you create a template with the assignment group you want, Service Desk.  Then on the record producer go to the "Generated Record Data" tab and specify your template.

[Day2]

Thank you