Hi All,We've been asked to define SLA's on our Service Catalog items and i'm trying to find the best way to do this.After the REQ is approved by the Line Manager, the RITM's are generated and sent to our change team for validation. Once these are v...
How to disable configuration items.--> I need to disable some configuration item .--> which table I have to go and what I have to do -->CMDB_CI ??steps please.~creator
Hi All, I have a couple of questions regarding PR licensing.Example scenario:There is a ABC company, what uses ServiceNow SMS for 100 fulfillers and wants to use ServiceNow Platform Runtime to manage Office cases. The Office team comprises of 20 tech...
I have created a UI macro and widget in catalog item to download attachment by attaching in kb articles and pass sys_id of attachment.Admin and ITIL User is able to download that attachment but for end user its saying "attachment does not exist".Fo...
Hi all,I'm attempting to import a csv using SFTP. One of our network guys has set up the source folder and is trying to apply the right permissions.However, when I try to load the data using the SFTP data source I'm getting this error:com.glide.db.im...
It was recently reported that our end users are seeing work notes made by ITIL roled users in the comments and work notes and/or Activities (filtered) fields on forms even though there is an ACL that limits read access to task.work_notes to users wit...
This may seem like a strange customization, but we've had a request to be able to copy an RITM, similar to copying a Change request. With the Change, the fields are copied over but then the client would make all of the necessary modifications and t...
We need to run a report of CIs Discovered, grouped by Schedule. The issue is we see multiple entries for various CIs. Is there any method to filter those duplicates out? My goal is to get a report of CI's first discovered date by Schedule. Thanks!
Hi all,How do I pass catalog item name to tasks. One way is to create it as a variable on the catalog item and pass it to the tasks in the workflow as shown below but I do not want to create a variable. How do I achieve this. I will be passing some v...
The current Knowledge article view does not limit the image size on article. If a user uploads an article with the size (say 3944 x 2536 pixels), it will be displayed in the actual size and users had to scroll both left and right.Is it possible to li...
Hi All,OOB - admin,knowledge manager and contributors can edit the categories. I want to restrict contributors to edit the categories. There is one ACL associated with it. I am not sure what changes need to be done for this.Any help is appreciated. T...
Hi: I'm not having any luck running 2 approvals in parallel within a request item. It seems that one approval has to finish before the second one starts. Is there a way around this? Like perhaps kick off 2 requests items within the master request ite...
Hello Everyone,I have worked on the generic workflow where catalog task are created through the run script.Now I need help how can I make variables visible on the catalog task in script.Here is the script were catalog task are created:while (gr.next(...
I need to send an email notification to customers 7 work days prior to a variable date in a task.I've read a lot of documentation and community entries and I've not found anything that fits my scenario. I don't think a timer would work, I need to s...
Hi everyone! I want some variables to be visible only on the task level (so hidden for Catalog Item and RITM).I used "Reverse if false" function on advanced UI Policy view, selected "Apply on Catalog Item view" and "Apply on RITM view" checkboxes, Ap...
