Configure assignment rules

[Day2]

In need of help with steps to follow for this assignment 

Configure assignment rules

All incidents should be assigned to a support group based on point of contact. For example initial assignment could be different for incidents logged from event management and self-service.

1. Create a template so that Incidents created from Service Catalog or Portal using the record producer "Report Performance Problem" should be assigned to the "Service Desk" group.

2. Using Assignment lookup rules, make sure that Incidents created against CI: PS ORA01 are assigned to the group: Database

[shirin manooche]

Hello,

for the second part of question, the steps I took were:

1. go to "System Policy/ Rules/ Assignment lookup rules"

2. create a new " Assignment data look ups"

3. find for configuration item "PS ORA01 "

4.find for Assignment group " Database"

5. submit

Thanks