Content Items not displaying in Service Portal

[Marques2]

Hello All,

My team and I are configuring the Service Portal right now and it hasn't been a very pleasant experience. One issue is that the Content Items within the Catalogs do not display in the Service Portal. Does anyone know a work around so the content items can be utilized?

Appreciate any help!

-Marques

[Brad Tilton]

Could you be more specific about where they're not showing up? You may have to adjust one of the oob widgets to accommodate.

[Marques2]

Hey Brad,

No problem. I created a Business Needs Catalog. And in that Catalog I have a Category of Email Needs and Help. Within this Category, there are 4 items- 2 Catalog Items and 2 Content Items (test as description)- See image below

In the Service Portal, I select the Email/Messaging Needs and Help from the SC Categories Widget. After that's selected, the items within that Category display in the SC Category Page Widget to the right. Only 2 items display, which are both the Catalog Items- Content Items do not display. These Content Items are External Content and redirect to a URL within the Catalog. However they don't even appear in the choices. Any Ideas?

Thanks for your help!

-Marques

[majorluck4]

It looks like it was a design decision by development as can be seen in PRB686410.   If you would like you can enter an Incident or put in an enhancement request here: https://hi.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=98c2bb69bc3eb0003...   to get this added in a future release.

[Marques2]

Brad,

Any ideas? Do you think there's a way to modify the SC Category Page Widget to display content items?

-Marques