Contextual Search help

[Adam Peterson]

Hello experts,

We are implementing the Contextual Search and it is working great. We have several different teams using the incident management but we are only starting knowledgebase with one team. If I turn on Contextual Search then everyone will see the results when they type in the short discription. I know I can set the articles to certain roles so everyone can't read them but I don't even want the search results to appear if they are not part of the knowledgebase.

Is there a way to turn it of if they are part of a certain role? I couldn't find a "label" for the contextual search and turn it false if they aren't allowed...

Can anyone give me some guidance? TIA

Thanks,

-Adam

[Jace Benson]

If this is on a record producer, you could have different variables show depending on the role.   Have the variable with the contextual search only show if they have whatever role, and the other when they don't.

[Adam Peterson]

This isn't on a record producer. It is on the incident form... anyway to "hide" it there?

[chrishenson · Accepted solution]

Hello Adam,

In the Table Configuration you can set a condition to determine when to display contextual search ('When to display' tab).   You could possibly check the Assignment Group field (or any field which contains the team dealing with the incident) to determine if the search is to be displayed.

At present there is no role based display of contextual search.

Regards,

Chris Henson

[Adam Peterson]

Thanks Chris! I believe this is a new future in Geneva. We are still sitting on Fuji as of right now. Hopefully we will be able to upgrade soon! Thanks for looking into this!