contract management missing contract number

[WeighedBrass95]

Hello,

I have an end user that is saying they are unable to see a contract number hyperlink to open contract details. They have contract administer roles and should have other correct roles. How do I resolve this? 

[PoonkodiS · Accepted solution]

Hi @WeighedBrass95 

if the user has the correct roles to see the row but the Number field is completely blank,

Field-Level Security (ACL): The user has permission to see the contract table, but a specific security rule is blocking them from seeing the number field itself. You need to check the Read ACL for ast_contract.number.( table name.field)

[WeighedBrass95]

It is in Contract Manager, so I am unsure where I see the name of that table.

[PoonkodiS]

Look at the URL bar when viewing the "My Contract Renewals" list.

Look for the part of the URL that ends in _list.do.

The text right before _list.do is your exact table name.

Example: If the URL says [https://instance.servicenow.com/ast_contract_list.do]..., your table name is ast_contract.

[WeighedBrass95]

This is not specific to one table, it is across the whole application ("My Contracts, My Renewals, Active Contracts", etc). Would I be able to apply the table level ACL to the entire contract management app?