create a new system property to store 'architects" group sys id and default incident assignment groups to 'architect' using properties using business rule .can anyone help.

[shashank32]

create a new system property to store 'architects" group sys id and default incident assignment groups to 'architect' using properties  

[Hitoshi Ozawa]

Not sure what the question is about. If it's just about creating system properties, enter "sys_properties.list" in Application Navigator.

This will list all existing System Properties. Select the "New" button and create the required properties with the required values.

[Mark Roethof]

Hi there,

Can you share what you've tried so far? Can you share where you are stuck? Can you share where exactly you need help with?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Ankur Bawiskar · Accepted solution]

@shashank

Steps below

1) You would require to create system property to hold the group sys id

2) Then use before insert business rule on incident table to set this group as assignment_group

(function executeRule(current, previous /*null when async*/) {

    // Add your code here

current.assignment_group = gs.getProperty('architect_group_sysId');

})(current, previous);

As an alternative you can use assignment rule as well to set the default assignment group on incident

Regards
Ankur