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Resolved! Guided versus Flexible Visual Task Boards (VTB)

I am having trouble figuring out the difference between a Guided  Visual Task Board (who's functionality I am familiar with) versus a Flexible VTB. Can anyone assist? I checked docs.service-now.com and the descriptions aren't helpful. Thanks in advan...

Stacey F by Kilo Contributor
  • 5486 Views
  • 1 replies
  • 10 helpfuls

Resolved! Guest User unable to resolve GlideRecord

I have an issue where an unauthenticated guest user (as output by gs.getUserName()) can pull a record from a table that has no ACL's whatsoever on it (u_one_time_code), and get the referenced user's sys_id from that record's u_user field. This is jus...

fogesmoges by Tera Expert
  • 1817 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Assets to AD groups

Hello Experts,  I have a requirement to add Computers Assets to the AD groups, I wanted to know if they are any OOB Powershell scripts or PowershelModules's on Mid Server Script Files. Like [ActiveDirectory.psm1] to add Users to AD groups.  Thanks

PVK1 by Mega Sage
  • 1724 Views
  • 2 replies
  • 2 helpfuls

Resolved! Two Step Checkout on Service Portal

Is Two Step Checkout possible on the Service Portal? Ours works in Service Catalog but not Service Portal. We are on London. Properties: glide.sc.sp.twostep = true, glide.sc.checkout.twostep = true Yet we see no order confirmation or two step checkou...

Grouping by date/time in Aggregate API

I'd like to use the platform aggregate API (e.g. /api/now/stats/incident), using sysparm_count:true, and group the results by the "created_on" field, using sysparm_group_by:created_on.  The trick is that the created_on field is a glide_date_time fiel...

cburkins by Tera Contributor
  • 2297 Views
  • 7 replies
  • 1 helpfuls

After update Business Rule for Operational Status when Install Status was changes into 'Absent' due to the Discovery Deletion Strategy

Hi I'm new to ServiceNow and not really good at coding. We're are currently using Kingston and wondering if it's possible to create an after update business rule that would automatically change the operational status of a CI into 'Non-Operational' wh...

Sha_pan by Giga Contributor
  • 2441 Views
  • 3 replies
  • 1 helpfuls

Resolved! onChange client script to call UI Macro, but group by incident state - similar to "user_show_incidents"

Customer Support Manager is wanting a pop-up to show a list of incidents for the selected caller. So when a tech enters the customers name in the caller_id field, a report will pop-up grouping that customers Incidents by the Incident state. We basica...

dustinevans by Tera Contributor
  • 1578 Views
  • 3 replies
  • 0 helpfuls