In the portal for the User profile widget, we are using below OOB code for adding displaying the Department and Location. Now as per the requirement, need to have a feasibilty to show the country and need to update it back to the user profile. Iam ab...
I have added a new field called Comments, type is Journal Input:i have selected the following,the only things left available are:I even added a new list field dependent on the comments field, similar to the comments & work notes in task, to no avail:
Hello All,As I looked through the widgets in the Service Portal, I could not find one that I could use to embed static content from the CMS. This seems like something that should have been one of the first widgets developed. Am I missing something? H...
Could you please let me know the how often and the best practice to clone from 'Prod' to 'Dev'?
If you create a custom application that extends the Task table (so you could do SLAs and reporting) and the only thing you wanted this group of people to have access to is your application and nothing concerning the Service Desk, how would you do it?...
Hi, What would you suggest to store the images used in HTML content of KB articles? Image Library or attachment? If we store the images in the library, we have 2 drawbacks: - the library will grow and it may be difficult to find a specific image in...
Hello I am new to SN and my first project is to create a Knowledge Base topic that users can add articles to, edit, etc. I figured out how to create it in Dev and created an update set and moved it to Test. However, my update set just changed the KB ...
Good afternoon,I have a current HTTPS integration that is pulling a CSV. It was previously working, but now I am receiving an error: Data contains 2 columns, expected 1. I've seen a lot about date/time fields, I do not have one in my CSV, though ...
Good Morning/Afternoon/Evening Community,Was wondering if this is something I should put a HI ticket in for...We just upgraded to Helsinki, and I can run reports off this table (incident_metric) and get results.I can edit a lot of other tables, but i...
Upon submitting a service catalog item, I'm getting a blank page with no results. Other users in the system (Dev environment) have been able to submit without any issue. Upon opening the browser's console I see this message: "Unloaded table does not ...
Creating relationships is pretty straight forward. I can make a business service like "Email Service" depend on a CI like "Exchange Server" using the relationship editor. These relationships are stored in the cmdb_rel_ci table. But I see a sepa...
Is it possible to auto-resize the text field in the Knowledge Article to display as large as possible from the beginning? Most knowledge articles are longer than the default display size, and it would save steps/time/usability if this change was poss...
I have a custom task type that generates a workflow. In a 3 year old solution, about once a year, a bunch of tasks appear to lose their workflow context. So two questions:1) Has anyone experienced either spontaneous droppage of a WF context *OR* ...
Does anyone have a script for not allowing a request to be submitted if they have a certain value in a selectbox or multiple choice selected? So that the request don't go any where or "Order now" can't be submitted unless they change the value to t...
I am using a "Single Line Text" variable. I would like to know how to pull the current date to auto fill in this field. I have tried a few different client scripts, but cannot get this to work. I have very little knowledge on scripting.