Resolved! Can I preview an attachment for ServiceNow?
I need to preview attachment in the record, what should i do?
Forum Posts
Resolved! Guided versus Flexible Visual Task Boards (VTB)
I am having trouble figuring out the difference between a Guided Visual Task Board (who's functionality I am familiar with) versus a Flexible VTB. Can anyone assist? I checked docs.service-now.com and the descriptions aren't helpful. Thanks in advan...
How to get the workflow context sys_id in the workflow for run script activity.
Hi,I need to populate the u_context (referenced to wf_context) in the run script activity of the workflow, but would need a way to get this into the workflow, any inputs?
Resolved! Export Set not working. File attachment is created, but transfer to MID server doesn't work
[Madrid] I have created an Export Set to transfer some CMDB data to my MID server as .csv file . If I run the "Test Export 20 Records" test, the .csv shows up in the proper place on the MID server. But when I run the full Export Data, the .csv file...
Resolved! Guest User unable to resolve GlideRecord
I have an issue where an unauthenticated guest user (as output by gs.getUserName()) can pull a record from a table that has no ACL's whatsoever on it (u_one_time_code), and get the referenced user's sys_id from that record's u_user field. This is jus...
Resolved! Adding Assets to AD groups
Hello Experts, I have a requirement to add Computers Assets to the AD groups, I wanted to know if they are any OOB Powershell scripts or PowershelModules's on Mid Server Script Files. Like [ActiveDirectory.psm1] to add Users to AD groups. Thanks
Feasibility of Integration of Ansible AWX with ServiceNow
Feasibility of Integration of Ansible AWX with ServiceNow. Can anyone help me in getting some artifacts avaiable for this integration? Is there any such use case defined in community? Thank you, Vinitha
Why is it that only users with itil, knowledge, knowledge_admin roles can flag knowledge articles?
Hello, I am working on the use of Knowledge Bases within HR department. For the most part, the out of the box knowledge works in the same way as it does for IT. However, HR agents are unable to flag knowledge articles, unlike itil users that can. The...
What is the purpose of the cmdb_ci_vm_object table?
What is the purpose of the Virtual Machine Instance class? Our current plugin integration automatically creates server class CIs on the appropriate sub class, as well as creating a nearly duplicate record on the cmdb_ci_vm_object table. I would ima...
How to show the approval group of an approver
Hi, I'm on build Kingston and working on the change management process... I'm trying to find a way to show the group an approver is a member of so that if a user is waiting on approvals they know that they need to chase 1 person from that approval gr...
Resolved! Two Step Checkout on Service Portal
Is Two Step Checkout possible on the Service Portal? Ours works in Service Catalog but not Service Portal. We are on London. Properties: glide.sc.sp.twostep = true, glide.sc.checkout.twostep = true Yet we see no order confirmation or two step checkou...
Resolved! Display Approver name in workflow stage in ticket form from Portal.
Hi All, I need apporval name should be display on along with workflow stage of RITM in service Portal User should able to see with whom it is waiting for approval from ticket form in service portal in below format. Can anyone suggest is t...
Grouping by date/time in Aggregate API
I'd like to use the platform aggregate API (e.g. /api/now/stats/incident), using sysparm_count:true, and group the results by the "created_on" field, using sysparm_group_by:created_on. The trick is that the created_on field is a glide_date_time fiel...
After update Business Rule for Operational Status when Install Status was changes into 'Absent' due to the Discovery Deletion Strategy
Hi I'm new to ServiceNow and not really good at coding. We're are currently using Kingston and wondering if it's possible to create an after update business rule that would automatically change the operational status of a CI into 'Non-Operational' wh...
Resolved! onChange client script to call UI Macro, but group by incident state - similar to "user_show_incidents"
Customer Support Manager is wanting a pop-up to show a list of incidents for the selected caller. So when a tech enters the customers name in the caller_id field, a report will pop-up grouping that customers Incidents by the Incident state. We basica...
