Do you change the status of a CI after a period of inactivity? We leverage the Operational Status field, I was thinking of changing the status of a hardware CI to non-operational after a period of 90 days or so using the staleness metric in the CM...
I am hoping someone can help with the below issues we found when testing knowledge versioning. We have tested Knowledge article versioning in our test environment and at this time we can't use it because: As soon as an article is checked out an app...
Hi Everyone, I'm currently working on a Virtual Agent(Search Topic) in which I have used the Script from ITSM virtual agent plugin- sn_itsm_va.VAContextualSearchUtil(). I have 3 test catalogs(2 catalog items and 1 record producers) with Meta tags...
Hi All, Following is the scenario: We have no.of records stuck in particular stage in workflow (e.g branch because of not handling the conditions well). Now what I want to do is "Attached new workflow version to all records but the workflow should st...
I am trying to follow the SN documentation on https://community.servicenow.com/community?id=community_article&sys_id=215d6629dbd0dbc01dcaf3231f96194a where you build the original export of records (which we're exporting Incidents and importing them a...
Hi I'm following the steps to include a custom font (Montserrat) from google fonts here is the article: https://community.servicenow.com/community?id=community_blog&sys_id=c95d2629dbd0dbc01dcaf3231f9619ed And I went to the portals and select my sp...
The situation we have is that we have created Managed Documents for the purpose of controlling versions and publishing approval. We then "linked" these to a Knowledge Article using the Related Links -> Link to Knowledge. on the Managed document page...
Hi, I am learning Service Portal, i have created 2 widgets and added into an page. In the Widget 1 i have a reference type field when i select any record i get the sys id which i want to pass to another widget. After looking at few articles i ca...
I was trying to redirect a user to some other form after update in incident form. I wrote an after BR in the incident table and added gs.setRedirect('/change_request.do?sys_id='+some_sys_id); It updated the record but didn't redirect the user. Also ...
Hi I'm running into an issue using GlideStringUtil. I'm getting this error Server JavaScript error Cannot find function base64DecodeAsBytes in object function GlideStringUtil() { [native code, arity=0] it works when I run it in a widget in public, bu...
Hi, I am trying to get a SHA-1 thumbprint of private key in a PKC12 key store. I am finding that my call to GlideCertificateEncryption's method getThumbPrintFromKeystore fails silently and due to the fairly light documentation I cannot tell what is h...
I'm really having a lot of fun learning ServiceNow. It's a great way to refresh my practice as an instructional technologist. Having said that, I'm also pretty frustrated at the moment. I've used many different types of information delivery systems b...
Hmm...when drafting a question, there's no option to choose Kingston as the version, but that's what we're on (for now). Hello!, I'm trying to get an image to pop up in a modal/lightbox on the service portal, but I can't seem to get it to display cor...
Hi! Is there any possibility to see Notifications OOB list what is in Service Now? Thnak you!
Watched the video on the changes to Knowledge in Jakarta. Is there a list anywhere with all the options included in the Advanced Knowledge Plug-in?
