Hello everyone,I am using the Advanced script field on the Catalog Task workflow activity in order to create some custom text in the Description field of the current task. In particular, there are 4 fields/variables we would like to include - 2 varia...
I have a question regarding inactive users and cleanup/maintenance. What is the best practice or generally accepted method to cleaning up outstanding approvals? For approvers that are inactive do you monitor and clean these up proactively? What do yo...
Having some trouble with the "Create AD Object" activity in the workflow editor. In testing, using the provided Create AD Object entry that you provide test inputs to, I have no problem creating a group.When the activity is added to a workflow and it...
On the email table there is an embedded list named Originating Event and Notification This list shows the notification name and event that was triggered (if any). I need access to these values and I'm not sure how to pull them back in a business rule...
Hopefully this is an easy fix. I'm attempting to automatically fill the fulfillment group for a catalog task based on a selection in another field (which team). I'm trying this line of code in the Script portion of the catalog task of the workflo...
Why we use this code in ACL.What did GlideSecurityManager.get() do?and what did 'record/' + root_rule + '/write' value do?
I have been tasked with creating a Metric on the Incident table that creates a Metric Instance when the Priority *changes from* a P5. Unfortunately, the Metric Script does not recognize previous.priority. Only current.priority. This is ran on the...
I have created a scripted REST API. However, any user from the third party application can query this endpoint and see any incidents regardless if they are "private" or not. I have tried using GlideRecordSecure, but it just comes back into the thir...
Hi,Within my change form I need to add a table, something like the below. Is this possible? and if so how can I do this?I have try to create text table but that just does not work. Your ideas and suggesstions are welcome.ThanksRiazHeader 1Header 2Hea...
Hi everyone,We are now in Patch 4 of Helsinki in Service Portal and noticed the list of catalog items we have on the general Service Catalog page shows not only catalog items but forms, metrics, system applications et al. This is thus making our cata...
What things can be done with execution plan which can't be done with the workflows?What is the plus point of execution plan over workflow and vice-versa?Need Quick help.
If I were to open up a CI (lets say it's a webserver) in ServiceNow, go to the section where it lists associated cases for that CI, would I be able to click on those related cases (say they are Salesforce cases) and have Salesforce launch from Servic...
I was reviewing this video and presentation (https://community.servicenow.com/docs/DOC-3484) and saw that this company used locations/rooms as CIs to build relationships of assets to particular locations. Is this good practice or is there a better wa...
Hi,When tasks are closed complete and the requestor responds it seems the SLA kicks back in. This causes the 75% breach email notification to be triggered.I've checked the following two articles but they seem to be for incidents, wheras my question i...
I am creating a Catalog Item that requires 3 fields to be separated, but on the same line (First Name, Last Name, MI). I tried using containers as mentioned on the link below, however, the fields are not aligned when displayed. https://community....