Create Incident ticket using URL

[ssam2]

Hello,

Would like to know if it's possible to create incident ticket using url e.g.

https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....

and with some basic mandatory field e.g Company, Assignment Group etc.

The main idea is just to include some mandatory fields and create a incident ticket and assigned to a group automatically.

Thanks.

Note : We are not developers or Service Now Admin, just pure Service Now user.

[tony_barratt]

Hi Sam,

You can create an incident record with REST api, available Eureka onwards

Getting Started with REST - ServiceNow Wiki

..

5.1 Create an Incident Record

Based on the Table API resources, use a POST action to create a new record. To insert a record into the Incident table, use this function:

POST https://myinstance.service-now.com/api/now/v1/table/incident 

Insert fields and values into the record you just inserted that are appropriate to the Incident table in your instance. For example: {"short_description":"Test creation of incident", "comments":"These are my comments"}

Best Regards

Tony

[tony_barratt]

Or use   SOAP

SOAP Direct Web Service API - ServiceNow Wiki

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1.2 Data Modification API

1.2.1   insert

Creates a new record for the table targeted in the URL

[ssam2]

Thanks Tony, we are just pure user trying to make life easier for us.

[bernyalvarado]

Hi Sam, indeed it's possible and you're on the right track by setting the sys_id to -1, which is the way to indicate to ServiceNow that this is a new record.

For any reference field like Company, Assignment Group, etc... you will need it's related sys_id. Please refer to the following post for examples on how a new record with reference field could be created:

Re: sysparm_query

Thanks,

Berny