Create Incident ticket using URL

ssam2
Kilo Explorer

Hello,

Would like to know if it's possible to create incident ticket using url e.g.

https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....

and with some basic mandatory field e.g Company, Assignment Group etc.

The main idea is just to include some mandatory fields and create a incident ticket and assigned to a group automatically.

Thanks.

Note : We are not developers or Service Now Admin, just pure Service Now user.

16 REPLIES 16

Here goes how to use the Table Rest API to insert a record:



PUT /api/now/v1/table/(tableName)/(sys_id) Updates the specified record with the request body.


http://wiki.servicenow.com/index.php?title=Table_API#PUT_.2Fapi.2Fnow.2Fv1.2Ftable.2F.28tableName.29...



Thanks,


Berny


As for a GlideRecord insert, an example can be found here: http://wiki.servicenow.com/index.php?title=GlideRecord#Insert_Methods&gsc.tab=0



Thanks,


Berny