Create Incident ticket using URL
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08-11-2015 09:22 PM
Hello,
Would like to know if it's possible to create incident ticket using url e.g.
https ://xxxxxxx.service-now.com/incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true .....
and with some basic mandatory field e.g Company, Assignment Group etc.
The main idea is just to include some mandatory fields and create a incident ticket and assigned to a group automatically.
Thanks.
Note : We are not developers or Service Now Admin, just pure Service Now user.
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10-01-2015 06:45 AM
Here goes how to use the Table Rest API to insert a record:
| PUT /api/now/v1/table/(tableName)/(sys_id) | Updates the specified record with the request body. |
Thanks,
Berny
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10-01-2015 06:47 AM
As for a GlideRecord insert, an example can be found here: http://wiki.servicenow.com/index.php?title=GlideRecord#Insert_Methods&gsc.tab=0
Thanks,
Berny
