Create Knowledge article templates

[skaufmann]

We rely heavily on the knowledge articles and have a standard set of templates we use for each of our customers. Right now we have word docs that contain our templates that we copy and paste from when creating new articles. I've seen the 'Save as Template' and 'Save All As Template' when editing an existing article.

Is this what I'm looking for and if so how do you use it? I tried it and wasn't sure where my saved template went.

[john_roberts]

One option is to create a new application section on the left nav frame so you don't clutter the KB app section. 20-30 templates wouldn't be too bad, but much more may be unmanageable.
There may also be a way to use a dashboard to display to list of templates on the knowledge table. I'm just not sure how to trigger a new record for each.

Anyone else? :confused:

[skaufmann]

yes I was thinking along those lines too. Your help has been much appreciated. Thanks.

[heardv]

link is dead

[john_roberts]

Looks like it was moved, I updated my previous post with the link.