Creating a HTML table in the article body of the knowledge form

[markwill341]

Am trying to create a knowledge article form and I want to put a HTML table in the article body so we can get standard questions asked on how the support team can triage tickets for the various engineering teams. I have tried writing HTML code or copying form a document in word. either way I don't get the table. Can anyone tell me how I should proceed. 

Regards

Mark 

[MattC]

https://docs.servicenow.com/bundle/madrid-platform-administration/page/use/using-forms/reference/r_T...

[Lorenzo Stermie · Accepted solution]

Hello,

Expose the template bar:

Then click on "Create new one"

Give your template a name and add a field for "Article Body" where you will put your HTML code for the table:

NOTE: these templates are NOT Knowledge-->Article Template

You can instead find them in: System Definition-->Templates (as a matter a fact if you already have one for the KB you won't see the "Create a new one" link and instead you will have to go here and click on new

Please mark my answer as correct if it helps you do what you were looking for.

Best

Lorenzo

[markwill341]

By following this and using the template bar finally got it working now to work out how to add check boxes

[Lorenzo Stermie]

Hello Mark,

Are you looking to add check-boxes to the article body or to the form?

What use for them did you have in mind? If you can elaborate I can try to help.

Maybe start another post for this btw.

Lorenzo