Creating a HTML table in the article body of the knowledge form

markwill341 · ‎06-11-2019

Am trying to create a knowledge article form and I want to put a HTML table in the article body so we can get standard questions asked on how the support team can triage tickets for the various engineering teams. I have tried writing HTML code or copying form a document in word. either way I don't get the table. Can anyone tell me how I should proceed.

Regards

Mark

Lorenzo Stermie · ‎06-11-2019

Hello,

Expose the template bar:

Then click on "Create new one"

Give your template a name and add a field for "Article Body" where you will put your HTML code for the table:

NOTE: these templates are NOT Knowledge-->Article Template

You can instead find them in: System Definition-->Templates (as a matter a fact if you already have one for the KB you won't see the "Create a new one" link and instead you will have to go here and click on new

Please mark my answer as correct if it helps you do what you were looking for.

Best

Lorenzo

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Sarup Paul · ‎06-13-2019

Can you share a mockup of how you want the article to look like?