Creating task for custom table in scoped application

[Community Alums]

Hello,

1. Build a scoped application.
   1. The application will be used for submitting and tracking application details.

1. Configure a workflow for applications as follows:
   1. Request approval from the line manager.
   2. After that, generate two tasks – one to the HR team (to update the staff roster) and another to the service desk team (to setup delegates for the user if required).
   3. The closure of the tasks should reflect in the status of the parent record.
   4. Close the parent ticket after both tasks are complete.

Can any one please suggest the way to proceed.

Thanks in advance.

[Pradeep Sharma]

Hello  pyerribo,

This requirement can be achieved by creating a workflow on your custom table. You can use different workflow activity to finish the above task. Please refer below link to get familiar with workflow concepts.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/workflow/concept/c_WorkflowOverview.html

Thanks,

Pradeep Sharma

[Community Alums]

Hi Pradeep,

Thanks for your inputs.

I have tried to create workflow on custom table in my scoped application but in workflow I am not able to see the "Create task" functionality to add into the workflow.

How can I get task created when an request submitted on my custom table...?

Thanks

Prudhvi 

[Pradeep Sharma · Accepted solution]

Hello Prudhvi,

Create Task workflow activity is only available when the workflow runs on a table that extends Task.

Thanks,

Pradeep Sharma

[Community Alums]

Thanks Pradeep,

It resolved my requirement.

Thanks a lot for your time... 🙂

Thanks

Prudhvi