Custom portal restrictions

[Rajkumar Bommal]

Restrict a user and redirect to custom portal,
I have create an user whose role is bank manager
and i am using custom portals to manager to login, i want the manager user only access to the custom portal.

But now it is accessing portal and as well as PDI, i want to restrict manager user restrict access to my PDI

[M Iftikhar]

Hi @Rajkumar Bommal ,

To restrict your Bank Manager user so that they can only access your custom portal and not the regular platform (PDI / native UI), you can try the following steps:

1. Restrict platform (PDI) login

   • Go to the user record.

   • Check the field Web service access only → this blocks access to the platform UI.

   • The user will still be able to log into portals (Service Portal / Custom Portal).

2. Redirect on login (optional for safety)

   • Create a Login Rule (System Security > Login Rules).

   • Add a condition: if the user has role bank_manager, then redirect them to your custom portal URL (e.g., /bank_manager_portal).

   • This ensures they always land in the correct portal.

3. Secure the portal access

   • Make sure your custom portal pages and widgets are set with roles (e.g., bank_manager) so only the intended users can access them.

And, you can also check the following link:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869746

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Rajkumar Bommal]

Hi @M Iftikhar 
Login rules Module is Not in my instance