Custom Table fields not showing up in Service Portal

mdsh
Giga Contributor

‎08-03-2017 07:25 AM

Hi,

I created a custom table (not extending task table). It is just like incident table, but there are some differences. Then I created a Record Producer, so that I can use it from Service Portal. All the fields are visible there. Now I submitted the form and a new record was created.

But when I try to show this in the header menu in service portal(My Requests and Incidents) , it is showing up just as a blank record. That means it is not detecting the field labels as it is doing for Incidents. I double checked. I have copied the OOTB code for Incidents and Requests and just changed the values for my table fields.

Pic 1.PNG

Can somebody help? Also when i click on this blank link, it takes me to the ticket details, where again, there is no values. Only the sys_updated_on field is populated.

Is there any restriction that only OOTB tables can be used?

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Nate23
Mega Guru

‎08-03-2017 07:40 AM

when you create new table be sure you also create the needed ACL permissions to read/write/create/delete on that table. to me this looks like an ACL issue.


mdsh
Giga Contributor
In response to Nate23

‎08-28-2017 11:38 PM

Hi Nathan,



Sorry for delayed response. I checked again. But it does not seem to be ACL issue. Because in the Portal Homepage, there is a widget called My Requests and Incidents. There I manipulated a bit and I could see my new "ticket" from custom table, with Short description and auto-number, etc.



But again, when i clicked on that, it took me to the ticket details page, which was almost blank. No number, no short description, no assigned_to. And here when I wrote something on the "Type your message here" field, it indeed updated the original worknote of that ticket. So it should not be an ACL issue.




Regards,


Manas


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