De-activate OOTB System admin user

Somujit1
Tera Contributor

‎03-13-2023 05:00 PM - edited ‎03-13-2023 07:02 PM

Hello Experts,

We intend to de-activate the OOTB System Administrator account in Production instance due to security reasons. We don't have any integrations currently where the OOTB admin is being used.  We have created another account with admin roles in the instance to perform the admin tasks. 

Will de-activating the OOTB System Administrator impact any OOTB functionalities (like scheduled jobs, reports, etc.), wherever there is a dependency on OOTB admin account in ServiceNow? If so which all functionalities it would impact and need to be considered for check/updates prior to deactivating ?

 

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SatyakiBose
Mega Sage

‎03-14-2023 01:57 AM

Hello @Somujit1 

I would recommend you to check this script here:

SN Pro Tips — Locate any record in any table, by sys_id in ServiceNow

This script will allow you to check where all the OOB admin profile has been used.

Make sure to deactivate them or take necesary steps, and then eventually disable it.

 

If this answer has helped you, mark it as solution

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