Hi I have created few guided tours in the platform UI home page. The only option to access those guided tours are by navigating to the help icon "?" in the top right corner and select the respective guided tours from the Select Tour Option. It is not...
Hi! I’m having an issue where I am wanting an email sent out when a scheduled job (it has been blacked out for security purposes) is disabled (when active changes to false). However, when I update the sysauto record and set active to false this flow ...
Trying to import via SFTP data source a simple excel xlxs spreadsheet with 2 columns and typical header row 1 sheet 1 format. when doing a test first 20 records load it appears to import but when you try to look at the imported data: Clicking the p...
I'm doing a data import from a CSV file on an FTP server. The CSV is delimited using semicolons rather than commas, but is not otherwise out of the ordinary. When I load the file, I get an error, "data contains 1 columns, expected 27". The tran...
By the nature of requests in the CSM portal, the request gets created but it also automatically generates a Case record and sets the Case as the Request's parent. That works out-of-box. However, there isn't any data being transferred to the Case. All...
On Docs page https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/administer/navigation-and-ui/task/configure-per-user-ui16-landing-page-in-next-experience.html you are guided through creating a user specific home page by creating...
How to navigate to other tabs in Agent Workspace using ATF if so, can someone share the video - how to create ATF for Agent Workspace validation
Dear Community, I want to restrict the user to be only able to select the 1st of a month with the variable type DATE . For clarity, this means the user cannot select any other date within September other than September 1st. I am also open to other su...
User access to Flow Designer (servicenow.com) According to the above link, (in the first paragraph) 'Administrators can grant users access to Flow Designer by assigning delegated development permissions or directly assigning a user role'. [user_assig...
Hi everyone, Is it possible to have some sort of notifications on the dashboard, like a red dot or something when something new happen that I'm concerned ? I know that you can get notified on the mobile app and by email, but if I get mentioned in an...
I send an outbound request to the target server through the mid server StatusCode：0 error message:The request failed: Request not sent to uri= xxxxx: org.apache.commons.httpclient.HttpException: The host did not accept the connection within timeout ...
Hi Team, We have a requirement to send password protected email from ServiceNow to the recipient. The email body should be visible only if the user provides the proper password. Can anyone help on this requirement. Thanks, Niranjani
I have a requirement to hide Resolve button on incident form when an incident is being created. I tried modifying UI action condition by adding current.incident_state == 1 to the condition but then it is hiding resolve button for existing cases with ...
In looking at the below product documentation, workspace notifications should appear whenever a record that I'm assigned to are updated. However, I'm having an issue with this not occurring for cases. For instance, I am assigned to a case that contai...
Hi, I'm using Microsoft Dynamics CRM spoke in a new instance but get error "A dynamic action error occurred". By checking the traffic it shows the error occurs on this request: /api/now/processflow/action_execution/start?sysparm_transaction_scope=gl...
