I have scoured the interwebs and the community and the best promising answer I have found is using a background script which doesnt work for me. I havent a clue how to script so I am not sure why it doesnt work. If anyone can assist it would be of ...
In Service Portal, how do I edit where the "Continue Shopping" and "View the Catalog" buttons take the user? Both of these buttons are on the sc_cart page; "Continue Shopping" displays if you have items in the cart, "View the Catalog" displays if t...
If you have a table (say, task or metric_instance for example) listed in the Clone Exclude Tables for a given Clone Profile, and you have no Clone Data Preserver defined for the same, and you check the "Exclude tables specified in Exclusion List" box...
Hello, I have set up Data Certification for certain fields from Incident table. As you can see below, by reporting only on cert_element table, I am not able to add in more fields from incident table (i.e: incident.priority, incident.assignment group,...
Hey guys. So I have a catalog item. On that catalog item is a dropdown containing multiple values. How do I, via the URL, define what value the dropdown should start with? I have a form that could be used in several scenarios. It would be quite nice ...
Looking at wiki of Table APIhttp://wiki.servicenow.com/index.php?title=Table_API#gsc.tab=0 it is written there to use sys id in the endpoint in order for you to update specific record can this be changed to number instead? ThanksBroderick
We are using the "Standard Ticket Configuration" that was new with the Paris release. On an incident in the portal, there are Actions OOB that include Resolve, Close, and Reopen. Has anyone successfully created an Escalation action? I know there wer...
How can we change the color of widgets (icon links ) i.e., (color of request something,knowledge base,....) to WHITE in service portal as there are only few colors recommended as icon,default,primary,success etc.,,,
Dear experts, Relationships:Adding a Reference field on table A that points to table B, creates a relationship that ServiceNow can understand. This allows you to add a related list of records in table B, that displays the records from table A that ar...
Hello. We've just recently discovered that anyone can view an article in the Outdated workflow state in our knowledge base. We do want most of our articles to be publicly viewable. However, after we revise and publish an article, it seems like only t...
How can i grey out(readonly) the "state" field at RITM(requested items) level once a RITM(requested Item) record is completed. so that once it is completed, not one can change the "state" of the RITM. in this picture, just like "stage" is greyed out...
I do not see a whole lot of conversation on this topic, and maybe it is just because I am somewhat new to the ServiceNow experience. In any given instance the Clone History table shows where THIS SOURCE has been cloned TO. That is great informat...
Hi, We have state field on asset table, i want to revert that field value back there are around 1000 records updated the state values how can i achieve this? I have audit enabled for state field as well. Thanks Tanushree
Hi, I'm trying to reach this article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535650 But it says: This article is no longer available. Please use Search to find the latest content So I wonder if anyone knows th...
Hi mate. please tell me, About How to Importsets process kill. I create below described structure. ----- API → Data Source → Temporary Table → Tranceform Map → Target table ----- LoadData⇒TransformMap behavior is suspicious.And Table Transform Map's ...
