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Forum Posts

Is there a way to check if the attachment is successfully added (Antivirus scan is completed) on the service portal?

Hi Community,  We had an intermittent issue of uploading attachments to the system through service portal. We are experiencing an error (the attachment is available after successful scan), and it is coming when the user uploads an attachment on SC Ca...

Need information on CI/CD spoke

Hello ,  I would like to know about the CI/CD spoke . We are planning to automate deployment in our instances and we would like to know the best approach to do it. If CI/CD is a good approach. What type of performance issues can happen if we implemen...

sameer S by Tera Contributor
  • 1186 Views
  • 2 replies
  • 2 helpfuls

Instance Scan - Prod or Non prod?

What is the best practice on setting these up to run? If it is in a sub prod wouldn't the data disappear after a clone? Would running these checks in Prod be best so that it could be connected to stories or incidents and you would also have a history...

Bruce Hadley by Tera Contributor
  • 2476 Views
  • 12 replies
  • 5 helpfuls

Create new case type

I Have an Requirement, i need to create a New Case type named "Servicecase". How to do that....?  And i need that case type to be used in Agent workspace. I need screen shot to create case type

Resolved! Define tab sequence for filling up a form

Is there a way to define the tab sequence when navigating a form. ? Got 2 columns and users would like to use the tab to move left to right in each row. Current behavior seen is that tabbing moves top to bottom in the same column 

Sunny SN by ServiceNow Employee
  • 3072 Views
  • 3 replies
  • 2 helpfuls

Visits to the Service Portal per month

Dear Community,I am having trouble to create a simple view of monthly visits to the Self Service Portal for a period of 12 months so I can see the usage of it. Additionally the same with "most visted pages per month" and "More visited Catalog Items" ...

Resolved! How to add Multi Select Variable in Workflow If condition

Hello Experts, I need help with below two scripts in servicenow 1. I have a multi select variable on catalog item form which shows below two values So whenever the "Admin Access" i.e. var_mafv_admin_access_win value is Yes it should trigger approval...

find_real_file.png find_real_file.png
Community Alums by Community Alums  
  • 1776 Views
  • 4 replies
  • 0 helpfuls

Resolved! Client Script not working on Portal

I have a Client Script that works on Desktop but not the Portal.  I have tried it by setting UI Type to All and to Mobile / Service Portal. I have also setup 2 Catalog Data Definitions that does the same thing as the Script but again it works on Desk...

Jeannette2 by Tera Guru
  • 2226 Views
  • 7 replies
  • 2 helpfuls

Resolved! fetch the list of users who are under my manager

This is a code written in one the script include which I am using in one of the variable in advance reference qualifier.  I am not getting the expected result. I am getting "no matches found in the drop down". Please help me to modify the code if I a...

Community Alums by Community Alums  
  • 2431 Views
  • 7 replies
  • 2 helpfuls