Delete an INCIDENT?

[nikki360h]

How can I delete an Incident?? closed or open. We deal with Patient information and a user put some sensitive information into a ticket and we would like to just delete the whole thing altogether. Is this an option?

[JordanLind]

Hi Nicole.

Deleting records isn't usually something that occurs, but it is possible.

OOTB, any user with the Admin role can delete records.   This is controlled through an ACL.

type:   record

operation: delete

table *

field none

If you'd like other roles to be able to delete any incident record, you could configure a new ACL based upon this ACL.

[zheil · Accepted solution]

Hi Nicole Hollihan

Go to your incident list view. Then check the checkbox related to the incident you would like to delete, and select the Delete option from the dropdown menu. Remember, under normal circumstances you will be able to do this with an admin user only.

[nikki360h]

Thank you so much!!