Deleting Incident SLA

[Alvis1]

What is the best method for manually deleting a SLA on a task?   I'd like to do the following.   For INC0001234 in the related list, the incident SLA tab has two running SLAs .   For this specific incident I want to remove/delete the two running SLAs.   My first thought is to delete the SLAs by way of selecting them in the related list and then click delete.   My second thought is to delete it form the SLA table.   Will both ways stop the workflow?   In my abundance of caution, I want to make sure this is the best way and that there are not any negative impacts on the reporting.

[sachin_namjoshi]

You can remove SLA from incident_sla table.

Regards,

Sachin

[Alvis1]

Thank you Sachin.

Will that also delete the workflow associated with the SLA?

[nishailame]

You can manually delete Task_sla from list or table (both are the same thing). But if there is any workflow running for it, then you will have to cleanup the wf_context record.

https://community.servicenow.com/thread/192237

Thanks.

PS: Hit like, Helpful, Correct and Endorse, if it answers your question.

[Alvis1]

Thank you Nisha,

Bad that the "delete" SLA button/function button only deletes the SLA record.   I'll do some testing with the script in the link you gave.