Determine if a request submitted from an order guide or direct

sherard
Mega Expert

Is there a way from the request side or after submission to determine is a request was submitted using an order guide versus ordering from the catalog item itself?

I would like to trigger some processing on the request only if the request was submitted via order guide and not from ordering the item directly.

1 ACCEPTED SOLUTION

Kalaiarasan Pus
Giga Sage

Populate Order Guide on Request Ticket - ServiceNow Guru



implementing this can help you do that for future requests.


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2 REPLIES 2

ftvbyhujnmk
Kilo Expert

it seams your requirement is not clear..please explain little bit brief.


Kalaiarasan Pus
Giga Sage

Populate Order Guide on Request Ticket - ServiceNow Guru



implementing this can help you do that for future requests.