Hello Folks! I am running into bit of a problem.I have a script include that execute Outbound REST API call.Trying to build this script include as safetely as possible therefore i have stored the API Key as a password in the Credentials table.The reg...
Hi all, Please I have created categories and subcategories, and I added the categories to catalog homepage.The categories are visible on the catalog homepage , but I cannot find any subcategories.The subcategories does not contain any item.Can someo...
Hello, I am looking to clarify a couple of questions I have regarding the Data Certification Plugin.Question - 1I understand that the plugin is deprecated in the latest versions. However, I have questions regarding the roles that get used while the p...
Hi Team, I am trying to create approval record via Before Update Business rule as below . The record is getting created buts its creating Approving i.e Document_id as blank or empty even though I am passing the correct record or sys_id which is the c...
I have number data fields in a table that are automatically updated daily, this number can go up or down on a given day, is there a simple way to report on monthly trends of this data? for example on the last day of the month this No. was X and then ...
Through ATF I need to test catalog path means where the catalog is present under which sub category and sub category and Description, header and catalog name, variable name with help text New catalog item is created based on the story. so, i need ...
I have an issue where everything is working but it captures the reject reason 3 times and post them back in RITM 3 times creating 3 notifications. I only want it to post once so there won't be 3 notifcations and 3 same comments. Thanks in advance. My...
I want to understand on how to decide between right ebonding option - Remote Process Sync (RPS) or Service Bridge when you have 2 separate ServiceNow instances. Thanks,Sneha
It appears that the OOTB functionality of the "Add link in email" and "Attach" actions within a related knowledge article result, is embedded with the [kb_view.do] page view. This is causing frontend employees to get redirected to the backend view of...
We have a number of employees in the user table with the same name and it makes it difficult to search for tasks when the condition builder just lists their name. Is it possible to add a reference qualifier to the condition builder so that the names...
Hello, Currently I am trying to setup Dynamic translation in Agent Chat with Google Translator. I have followed all steps from this document - Google Cloud Translator Service spoke (servicenow.com) But, on Agent Workspace, i am not able to find Dyna...
I've got a Data Stream setup for access to an external REST API call and am having trouble getting information from the response body. I can successfully get it load test data and to load the first page of data. I have defined the path in the Splitte...
My current Knowledge base Publish workflow and retire workflow are referring to workflows in workflow editor I want to change them to refer to "Flow". Is there a method that I can configure so that the fields refer to flow in flow designer? or the c...
Hi everyone, I'm having an issue with a subflow where the outputs are not assigning to the outputs. I've attached some screenshots of the subflow below. Any idea what's going on here? Where I'm expiring the issue is on action 15. If the user was foun...
Hi, I am starting ServiceNow Developer and my first task now is to build an integration between Cisco DNA Center and ServiceNow for Demo purpose. I am looking for suggestions on how to start with it and what all to keep in mind. The best practices et...
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