I am looking to implement a feature where images within knowledge articles can be clicked to enlarge, with an option to close (using an “X” mark). Instead of manually adding this functionality to each article, is it possible to apply this behavior gl...
Step-by-Step Tutorial: How to Create a Flow Designer Workflow for Catalog Items in ServiceNowAre you tired of repetitive manual steps when processing service requests in ServiceNow? If you want to save time, eliminate manual hand-offs, and deliver a ...
I want to know the technical details of Now Assist.Ex - when on the incident form, when I click on 'Summarize', what happens behind the scenes? How the data processing happens? (data flow details) Any architecture diagram for this? If you have the d...
Hi team. I couldn't find a solution anywhere on the community.I have a group set up with the business_stakeholder role, however when I head over to Subscription Management and select Business Stakeholder, try to add a group, it only shows a popup sho...
How to Create a Report in ServiceNow: Step-by-Step Guide for 2025If you want to stand out as a ServiceNow admin or developer, there's a simple move that makes a big difference: learning to build ServiceNow reports. Reports turn your mountain of raw d...
I am a SNOW admin at my company. I am trying to figure out when a dashboard was last used/updated. I am looking in All>Self-Service>Dashboards. Any help would be greatly appreciated!
Hey Guys, On UI16 we can hide realted lists using UI Policies or Client Scripts using "g_form.hideRelatedList();" However it did not work on Workspace, can someone provide an alternative to hide the related list based on a condition? tks, Vini
Hi Experts, How to disable the attachment appearance in activity log of incident form in the portal. In main console i'm able to hide it, But i want to hide it in service portal also. The highlighted part i want to hide. It should only apper in Ticke...
Hi All,We are going to create new template articles for our Knowledge.We try to translate the name of the template and all articles template fields.Nothing is in "translated texte" type.We can't use template in english, the title of each part of the ...
How to hide Skip button for question and send mail activities . action inclusion won't work because these activities won't use table like user form activities
Hello - i have created a new filed - which is a Decimal Type. I have a requirement for that field to show up to only 5 decimals. And so i made max length = 5. However, when i save the record and it refreshes, it sets it to 15. What can i do so that...
Hi,In Service Operations Workspace, when I try to open a change record, I would like it to open in the Core UI instead of the Workspace. Is that possible? If yes, could you please guide me on how to achieve this? Any help would be greatly appreciated...
We have a requirement to automatically populate a field on the catalog item, based upon which Product (topic) was selected in the portal. The catalog item is generic and is present in multiple Topics in the portal. We need access to the name of the t...
Hi All, We already have CSD in our instance and thinking to have CSD 2.0. Do we have any article to refer the migration process from CSD to CSD 2.0? Regards, Narendran
We have 5 child organisation and one parent organisation all of them has same kind of business unit and department as in Finance and HR will be there in all the organisation. how to map the structure ??