How To Set Prompt value To A Catalog Item's Variable Value in Virtual Agent
I want That Keyword "I need Monitor " to be populated before we submit it, If Anyone in the Community Understand it Kindly help me doing that
Forum Posts
How to get redirected to created RITM when submitting a catalog item on the Service Portal
Hi ServiceNow Community Developers, Right now on the Service Portal when I create a request from the catalog item form the system shows me the REQ details instead of the RITM details. For instance after filling out the form on the SP and click submit...
Is it possible to have a dynamic reference type interactive filter?
Hello experts,Do you have any idea how do I make an interactive filter dynamic? In the interactive filter above, we are asked to make the default value of that filter be equal to the group the user belonged into.Do you have any ideas to execute that?...
Resolved! Transaction canceled
When trying to open a specific incident ticket, the page takes an unusually long time to load and eventually returns a 'maximum execution time exceeded' error. This issue appears to affect only this particular ticket, as all other incident tickets ar...
App Engine Studio needs more setup. Ask your admin to check the pipeline configurations for this instance. You can try to submit again, later.
Hello, Please let me know how can i proceed?: App Engine Studio needs more setup. Ask your admin to check the pipeline configurations for this instance. You can try to submit again, later.
[Article] How to Create a List View in Servicenow
The Ultimate Guide to Creating Custom List Views in ServiceNow for Maximum Productivity Every ServiceNow user knows the frustration of wading through endless records, trying to find the one piece of information that matters. Whether you're a newcomer...
Resolved! Is there a quick way to check the version of an instance as a non-admin?
It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...
Resolved! Customise Knowledge Search
We like many others, I'm sure, have the ability to search the knowledge base from Incident. I was wondering if there was a way to restrict the results displayed based on business service. I have already added business service to the knowledge base fo...
"Enable Edit" button on "List Control"
Hi,I need help because I have pressed "Enable Edit" button after selecting "Configure-->List Control" in a list and now the only way to hide "Edit" button on related list is to select "Omit edit button" flag. Is it possible to restore the original c...
Resolved! Enforce View based on role
Morning! I am looking to enfoce a view based on a role. Example: IF user has Role A, enforce View A All other users enforce View B View A = Finance Tranformaiton View B = Default Role A = Finance I am trying to accomplish this via a scripted view ru...
Itsm journey with service now
Hi Team I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scatte...
Now Platform future deprecation and roadmap
We are moving to a much faster upgrade cadence at my company. I cant find any information about the platform "roadmap" as that's an entirely polluted search term.The only information I can find on deprecating or removal of features is in the release ...
Resolved! Can Users Without Roles Approve or Reject RITMs via Email in ServiceNow?
Hello Community,I have a query regarding email-based approvals in ServiceNow.If an approver responds to an approval request via email (Approve/Reject), do they require a ServiceNow license if they don’t have any assigned role in the system?Also, is i...
Can a flow designer flow be used for multiple catalog items?
We are currently reviewing our existing workflows that are sitting within the legacy workflow engine to determine which of our workflows can be migrated to Flow Designer. My question is can a Flow Designer flow cater to being used by multiple catalog...
Resolved! How to change Knowledge Most Viewed Articles Widget from an ALL TIME view count?
It seems to me every time I check, that the Knowledge Most Viewed Articles Widget is an ALL TIME view count. This is not optimal, and I wonder if it can be changed. If yes, How? Example Scenario: In January 2012, there was a Virus issue, so there wa...
