Displaying SN on TV Monitors

markdesouza · ‎01-25-2017

We are being tasked with displaying Service Now on hallway monitors so we can display a dashboard for our IT Operations. We would like to display severity 1 and 2 issues, high priority problems, and outage information. We would like any new documents to automatically populate into the dashboard and we need the app to be available. Has anyone had any experience displaying service now dash boards? What kind of hardware solution did you use?

We see that there is a product made by a company called MVIX that allows the display of a web site where you can set a reload for x seconds. This would fix the issue of dynamically displaying new Sev 1/2 issues, and logging off due to inactivity, but the MVIX CMS has no way of a user authenticating against SN.

Any thoughts would be appreciated.

HugoFirst · ‎01-25-2017

We do a similar thing in our OPS center. They have a status page display and it refreshes itself every 5 minutes.

There was one fly in the ointment. Once a day, the session would timeout and the OPS staff would have to log back on and display the page.

My solution was to create a UI page with the HTML markup to display the page and refresh it. By refreshing the page using the HTML markup, the session never times out.

EDIT:

FWIW, here's the HTML markup in the UI page. Note that it loads whatever page is selected for the user's home page, that's the "home.do" part.

And it refreshes every 300 seconds, but you can change that if you like.

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<html>

<head><title>SOC Dashboard</title></head>

<meta http-equiv="refresh" content="300" />

<body bgcolor="light_yellow">

<iframe width="100%" height="1000" src="/home.do" >



</iframe>

</body>



</html>

</j:jelly>

markdesouza · ‎01-25-2017

Thanks very much, Steve. Do you use a workstation class machine to post the SN page to the display monitor? If yes, how do you get around the workstation itself sleeping after x minutes?

HugoFirst · ‎01-25-2017

I wasn't involved in the hardware configuration. I'll see if I can find someone who was and get an answer for you.

EDIT:

In the meanwhile I googled it and found several pages that address the issue.

Here's an image of the power options from my control panel:

You can select "Never" as an option.

Link : How do I stop my computer from going to sleep? - Microsoft Community

THSZack · ‎07-11-2024

We have had a specific dashboard account that we've used along with an auto refresh extension. However, since the latest update, the account is constantly logged out throughout the day and I have to remote in, reload the page, and sign back in. Please tell me someone has a solution!