Do UI actions work for a request

[joshmorris]

Im currently testing a UI action in SOW for request and it will not show on the form at all. However if i switch the table on the ui action to incident it appears straight away. Is there a reason?

[GlideFather]

Hi @joshmorris 

UI Actions work for any kind of table, but of course it strongly depends on the conditions when they are visible and scripts defining what they do...

Perhaps there is a condition unrelated to incidents... please share screenshot or name of the UI Action that has been moved to incident.

[GlideFather]

@joshmorris 

for example this is Resolve UI Action from an Incident table, with a condition defined in a script include and function canResolveIncident() - so if you will move it to another table, then this condition will most likely not be satisfied:

Also there is a difference between backend and workspace:

Scroll down on the same record.

Please let me know if you want to discuss it further

[joshmorris]

I have no condition on my UI action but it still wont show on the request form in the workspace

[joshmorris]

This is just a test I was trying