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Does anyone know how to stop Attachments showing in the Search on the Portal?

Jeannette2
Tera Guru

I have tried the following:

Text Index Configuration - Knowledge[kb_knowledge] - Set the Attachment Index to false and Text Index Attachment Displayed to false.

Text Indexes - kb_knowledge I Regenerated the Table Index

ran cache.do

Yet the attachments are still showing in the Search results

 

Any help would be appreciated

1 ACCEPTED SOLUTION

Jeannette2
Tera Guru

I've managed to sort this out thank you.

 

Update AI Search - Indexed sources - Knowledge Table - change all Index attributes on the all Advanced Configuration Tab to false and then Index all Tables

View solution in original post

7 REPLIES 7

Mohith Devatte
Tera Sage
Tera Sage

@Jeannette where exactly are you trying to search can you post a screenshot please?

 

@Mohith Devatte Answered below

Jeannette2
Tera Guru

I'm searching the Knowledge Base on the Customers Portal.  If I type a word in the search bar it returns the articles with that word in the title or article and it also shows any attachments with that word in the Title.  I only want the Articles to show not the attachments.

 

find_real_file.png

Jeannette2
Tera Guru

I've managed to sort this out thank you.

 

Update AI Search - Indexed sources - Knowledge Table - change all Index attributes on the all Advanced Configuration Tab to false and then Index all Tables