Does anyone know how to stop Attachments showing in the Search on the Portal?

Jeannette2 · ‎08-10-2022

I have tried the following:

Text Index Configuration - Knowledge[kb_knowledge] - Set the Attachment Index to false and Text Index Attachment Displayed to false.

Text Indexes - kb_knowledge I Regenerated the Table Index

ran cache.do

Yet the attachments are still showing in the Search results

Any help would be appreciated

Jeannette2 · ‎08-10-2022

I've managed to sort this out thank you.

Update AI Search - Indexed sources - Knowledge Table - change all Index attributes on the all Advanced Configuration Tab to false and then Index all Tables

View solution in original post

Mohith Devatte · ‎08-10-2022

@Jeannette , is AI search enabled for your portal ?

Mohith Devatte · ‎08-10-2022

haha great !

i was about to tell about this steps in the above answer but great work !

Good day !

Tina24 · ‎12-11-2023

Hi,

I have the same issue, try to use these 2 solutions, but still not work, Can you help me how to troubleshoot this problem? Thanks!

https://www.servicenow.com/community/servicenow-impact-forum/need-disable-attachments-index-showing-...