email mail script to direct users to Portal/Instance depending if have role

[MrGrump]

Hi 

I'm attempting to put together a mail script for a request notification which directs the user either to the Service Portal if they have no role and if they have an itil role directs the user to my tickets

I've started putting together the following but not sure how to direct ITIL users to the My Tickets view i have created 

var requestURL = gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=sc_req_item.do?sys_id=" + current.sys_id;
    var portalUrl = "https://" + instance + ".service-now.com/";
    if (gs.hasRole('itil')) {
        requestURL = '';
        template.print(portalUrl);
    } else {
       template.print("<a href=\"" + portalUrl + "\">My Tickets</a>");
		//template.print("<a style='color: #0000FF;' href='" + requestURL + "' title='My Portal'>My Portal</a>");
    }
    

[Harish KM]

Hi what is MY tickets here? is this widget on Portal?

[MrGrump]

HI @Harish KM 

I have setup a view under the standard fulfiller view of the Self Service Application Navigator. This may not be the best way but is only for ITIL users who have access to ServiceNow, other users can view there tickets through the SP

[suvro]

My tickets is portal page ?

Then try this

var requestURL = gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=sc_req_item.do?sys_id=" + current.sys_id;
    var portalUrl = "https://" + instance + ".service-now.com/sp";
    if (!gs.hasRole('itil')) {
        requestURL = '';
        template.print(portalUrl);
    } else {
       template.print("<a href=\"" + portalUrl + "\id=my_ticket">My Tickets</a>");
		//template.print("<a style='color: #0000FF;' href='" + requestURL + "' title='My Portal'>My Portal</a>");
    }

[suvro]

In the request URL you can add

sysparm_view=my_tickets

gs.getProperty('glide.servlet.uri') + "nav_to.do?uri=sc_req_item.do?sys_id=" + current.sys_id+"&sysparm_view=my_tickets";