Email process is very slow

[saravana1]

Our email inbound action is taking longer time to process the emails. We raised a vendor ticket INT4022009 and please find the vendor feedback as mentioned below.

As the there are many ways in how you could write an inbound action, there is no single way to point at which your inbound email actions will impact performance.

We don't normally have a set of recommendations.

Business rules, script complexity, database queries performed, email volume, and so on all contribute to your instance's unique email performance characteristics. You can use, "stop processing" in your actions to prevent further actions that follow from executing.

And when using scripting in the system, you can make sure they are efficient, as heavy processing on them will naturally impact the ability of your email's processed quickly. You can check further with community for good practices that are followed for inbound email actions. You may also want to consider posting this issue to our community where professionals, such as yourself, gather to exchange ideas and solutions. Here are a few links that will take you to our community

Please advice on this.

[Tony Chatfield1]

Without any details of your inbound action code or the tables you are running scripts on, there little that can be provided in the way of specifics. Delays are normally the result of queries to large tables, tables that need indexing, excessive queries, recursive queries.

 What debugging have you undertaken?
It might not be just inbound action that’s impacted, have you review any system diagnostics data - slow queries, slow scripts etc, slow transactions etc.