Dear all, I am new to Service Now. We would like to after the case auto assigned to the first level support group and the support need to escalate the case to support group, he could pass the case to the 2nd line support. I put every group to have a ...
Global Search for the RITM. Under the list of tasks, we don't see any RITM listed. Is there a way to include RITM in the search scope and return that on the list of Tasks here?
Hello, Customer has requested that the Happy / Sad / Neutral faces to be placed into the email when an incident / requested item is resolved or closed respectively. They want to reduce the number of clicks so that users will give feedback on surveys...
I need JIRA Spoke for bi-directional integration between SNOW and JIRA,but not with HI credentials or Subscription,is there any way in between?
I have logged into my developer instance and my incident table is empty, is there any way to get test data or do I need create all types of incidents to work on them. Please let me know, Thanks
Hi everyone!We are in the process of shifting from the old ServiceNow Service Portal to Employee Center Portal.We are trying to change the content, font style, font sizes of the OOB in Employee Center Portal.For starter, I need help in changing the f...
Hi All, I am using below url to get all records of Attachment Api (Servicenow)https://xxxxxxx.service-now.com/api/now/attachment but even after using sysparm_offset only getting 992 records only(even after looping also) but in header of postman X-To...
We are setting up an Azure AD IdP for SSO, and want to be able to disable using the password stored in the sys_user table once the migration is complete. What is the recommended way to do this? We will still have some users that will need to authent...
How to disable the spell check that happens by default for all HTML fields. System Localization mentions default spell checker as English, but doesn't have a option none. The expectation is that spell check should not happen on the HTML field while I...
Hi community, I have a use case where when task was set to close complete(task will set to close complete automatically, once related groups were certified), under related links there is Group section (users belongs to that groups should be removed ...
Whenever I'm trying to search for anything, I am met with a blank page with perpetual "Loading...". Curiously, the issue persists even when I disable the global search in sys_properties.
Hi folks, Looking for a bit of help in adding a field to the Ticket Conversations Widget in the Service Portal. Ideally, I'd like to populate "close_notes" from a resolved incident, so the user can see what action was taken on resolution. I've cloned...
Hello! When I'm trying to install Microsoft Teams it tells me that the installation has failed. With other instances there is no problem. Any idea what it could be?
Hi,We've created a custom application with it's own scope that has record producers that reside within a Catalog within the app.We find however that if we want to make minor changes to one of the record producers in the app it seems excessive to have...
Hello everyone, The request is, we need a field in catalog form (in portal) which should display the dates with time frame. We don't have any OOB field type for that rather than "date/time". Below example for your reference, The field should be a ca...
