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Autoexpand "Show email details" in email log

Is there a new way we can auto-expand the Show Email Details section inside the activity log so the agents don't have to click it? There are a few old posts from 4-7 years ago with the same question where the solution was adding ($$("img[onclick*='A...

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e_wilber by Tera Guru
  • 758 Views
  • 4 replies
  • 0 helpfuls

Resolved! Set height of service portal banner image

Hi, I'm struggling with setting the height of the service portal banner image - the one that usually contains the welcome message and the global search. As of now, we don't want to show the search bar - it should just be the image, with no widget or ...

Max Nowak by Kilo Sage
  • 1359 Views
  • 2 replies
  • 1 helpfuls

Related CI Formatter not displaying

I'm sure i have missed something very obvious. I use the Related CI formatter on mutiple forms. We have a new custom table u_dig which extends from the Configuration Item table. I am just trying to add the Related CI formatter to the form. I've done ...

Resolved! Feature Request: Apply styles to read-only fields

I was recently informed by Now Support that UI styles cannot be applied to read-only fields, and for this 7-year-old known issue, PRB663205, "after carefully considering the severity and frequency of the issue, as well as the cost and risk of attempt...

Carl Song by Tera Contributor
  • 610 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog item is not showing up in portal search

Hi Team, We have a requirement wherein we have to replicate a catalog item in the same name for the customer. The new catalog item would be a refined one and the old one would be set to inactive. Both the catalog items have exactly the same name. The...

malaviya by Kilo Expert
  • 8159 Views
  • 11 replies
  • 1 helpfuls

Resolved! Upgrade MID Server from Rome to Tokyo fails

Please point me in the right direction, a client recently upgraded from Rome to Tokyo and the MID Server has failed. MID-Server Record says the following:Reported MID Server version 'rome-06-23-2021__patch10-hotfix2a-09-02-2022_09-28-2022_1908' is no...

Vegard S by Kilo Sage
  • 1419 Views
  • 12 replies
  • 1 helpfuls