RITM state not getting updated to close/cancelled on rejection of request. Also the REQ is in active state whereas RITM is inactive. Please advice how do I correct this. Also this behavior is only for one catalog item whereas working fine for other...
Hi, I'd like to prevent users from being able to select weekends and holidays when entering a date or date/time type field in a catalog item.Or to display an error message if they are selected.How can I achieve this requirement? Best Regards,
Hi all, I am trying for SNow - JIRA integration using JIRA spoke. Getting error "Cannot read property "length" from undefined". I haven't used length anywhere in the script. Below is the script I have used in subflow, which is getting me the payload....
Hi Team, I want to change my Instance's header color in order to differentiate between different instances(Dev,Test). I configured the system properties>Basic configuration UI16 and changed it to different color for header background but it is stil...
create a new system property to store 50+ assignment group sys id. And how to add OLA to this assignment groups. table: Incident
hi teams, At the login page, i choose a language like 'zh', how can i get this value by codes when i need to check what the exact value of the login language? Appreciate your feedback. Sincerely, Lydia
How to change the color of the number and state under request which will come when click on requests in navigation bar (top bar)in service portal. I need to change them to blue color.
I have enabled granting of roles and groups using background jobs instead of foreground job by adding system property glide.ui.schedule_slushbucket_save_for_group_roles and setting to true. Does anybody know the background job details?
I have 4-5 to Scheduled jobs which I want them to run 1 after the other in sequence, how do I achieve, how believe through script include but not sure how and what would syntax of the code to do so as I am not much familiar with Script Include.
With the introduction of the Next Experience UI (Polaris) there was finally the option to choose a Dark theme, but if you cannot or will not use the Polaris UI then you are forced to use the default white theme. In that regards I decided to create an...
In Kingston, two new knowledge roles were added: knowledge_coach and knowledge_domain_expert. According to ServiceNow docs, here are the descriptions: knowledge_coach Knowledge coaches perform AQI surveys on articles and can write, edit and review kn...
Topic: sysparm_query with REST Table API. When we try to create an incident with below API, it should create a ticket with windows server CI, If there is no windows server CI in the system then it should create a ticket without windows server CI. – T...
Hi Community, I am having a trouble inserting values into non-cmdb class using IntegrationHub ETL. ServiceNow documentation says about adding associated class. But, it's confusion for me as I could not figure out how to achieve the same. My requirem...
Hi all, How to select values from dropdown on portal? I tried using Click Component (Custom UI) and Set Component Values (Custom UI) but ATF fails to retrieve Select from dropdown option or click on dropdown to set values Any other ways to do this? ...
