Email sent not being recorded to journal field

[Kifrez]

Hello ,

Could someone please help me?

my sc_req_item doesn't record email sent to the journal field.

What should I look or could someone help me how to ensure that if field change or any email sent related to the task is recorded on the journal.

Thank you.

[suvro]

Have you configured your notes to show sent/recieved emails

[Kifrez]

Thanks for responding @suvro ,

it says all

[suvro]

Please check whether emails are generated in sys_email table. Also check email properties whether outgoing mail is enabled

[Kifrez]

Thanks, you guided me in right direction and I compare to other table that we used.