Embedding mp4 videos in knowledge articles

StephLindorff · ‎12-29-2014

It doesn't seem possible to embed an mp4 file in a knowledge article. Ideally I'd like to store the mp4 in the Video Library and play it in a knowledge article.

Can someone a) tell me I'm wrong and how to do it or b) why this is the case.

Thanks!

Steph

Brad Tilton · ‎12-29-2014

I would take a look at this wiki article for adding new video types that can be embedded.

Adding Media to HTML Fields - ServiceNow Wiki

I would first try to host that video somewhere else like youtube or vimeo and then use that site's emben code to embed it in a knowledge article. ServiceNow isn't really optimized to stream video so I've typically had much better performance out of other options like those I mentioned.

View solution in original post

Jen11 · ‎07-17-2018

Thank you Brad.

I created a HTML field and in the description field I clicked on the insert/edit video. For type i selected URL and under video I put in the youtube url. And then clicked on save. When I go back to form, the video is no longer there.

Am i doing something wrong?

StephLindorff · ‎12-30-2014

Thanks Brad!

servicenowkevin · ‎12-30-2014

Stephanie Lindorff we embed video files frequently, but we prefer using a hosted video service like Ooyala (for internal videos - this is a paid-for service) or Youtube (for external videos and free). You can see our videos embedded in some articles like https://hi.service-now.com/kb_view.do?sysparm_article=KB0524472

We did a small bit of customization to ensure the Ooyala videos embedded nicely.

The link Brad Tilton (Cloud Sherpas) provided is really helpful too.

kriss · ‎04-26-2016

Do the videos stored on Vimeo have to be saved in any specific format for SN to play them? I can create a link to the Vimeo video and the user gets to use simple controls to play, pause, etc.

I've tried to embed using the steps outlined in this article Adding Media to HTML Fields - ServiceNow Wiki and selecting the URL as the Type with the link to the Vimeo video in the Video field. Nothing loads although a video "window' is on the article. When I look at the code, it shows that it has inserted a flash player? We have saved these videos as .wmv out on Vimeo.

kriss · ‎05-09-2016

I found that Brad's suggestion to use the embed code from Vimeo worked. The documentation from the article I enclosed above did not work because it wanted to insert the Flash player.