End-user training

[jp421]

I've found a lot of documentation how to train and learn service now as an admin, what I didnt find was training for the end-user. We will train about 1500 people to use Service now, Jakarta, by filtering lists, navigation in the system and basic for the end user who registers call, incidents and so on.

Can anyone provide me with good links or materials for end-user training? (Jakarta is preferable)

/ Jens

[JM5]

for a new implementation, what percentage of the total IT population should be provided with hands on training?

[treyhem]

A few years late to the game here, but wanted to provide an updated link to our Custom Training and Adoption services for process user (fulfiller) and end user audiences in the event that anyone else may need help in the future. Our team is exclusively focused on these critical personas and provides deliverables such as training slides, quick reference cards, recorded demo videos, and training delivery based on your customized instance. We also offer a tactical approach to driving change and adoption called Change Enablement, which focuses on understanding impacts and translating those to communication and training planning for your implementation. You can use your learning credits for our services and can also check out our Adoption Toolkit, which allows you to create your own training materials and adoption plan with our templates. 

ServiceNow Custom Training and Adoption Offerings

Reach out with any questions - customtraining@servicenow.com