ESC count

[Hitesh Ramba]

Hi , We are using a functionality where we can track how many are using legacy portal and employee center when we are clicking on service catalog from the all navigation. But We need to calculate how many are using employee center using URL .
Please help

Thanks

[amaradiswamy]

Hi @Hitesh 

You may try reporting on the table sp_log to find the number of visits to sc_cat_item page. By default, this table stores only 90 day data but you can extend it if needed: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0686829

[Hitesh Ramba]

We are employee center (esc) , if someone use https://instance-name.com/esc we need to make a count on it .
How can we do it ...

[amaradiswamy]

In sp_log table there is a field called "Portal" , apply  the filter "Portal is "Employee Service Center""