Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

[Community Alums]

Hi,

I created a business rule in "customer_contact" table with csm_workspace as scoped application. 

I am getting this error as below

Execute operation on API 'GlideRecord.update' from scope 'CSM Workspace' was denied. The application 'CSM Workspace' must declare a cross scope access privilege. Please contact the application author to update their privilege requests.

Please help

[Ashutosh Munot1 · Accepted solution]

HI,

This is a cross scope issue, we need to allow csm workspace application to query the table scope. Which table are you using?

Go to cross scope in left navigation and add it as below:

Second check the table setting where it is allowed for other applications: below is example:

Thanks,
Ashutosh

[Community Alums]

Thanks!

Table name is "customer_contact". 

I tried this as below by adding GlideRecord.update but doesn't work. What am i doing wrong?

[Community Alums]

I added all these 3. Finally it worked. Thank you

[inquisitiveYash]

I am having same error but for a specific user , 
Any suggested steps for this issue ?