Exporting Knowledge Articles

[Kristi5]

So we have a need to essentially bring articles back out of Knowledge... is there a way to export articles to a word document or good format other than just exporting the list of articles and attributes as a table?

[Alberto Consonn]

Hi there,

please find below our Best Practice to move KB article between instance:

The below steps will help to transfer the KB article on the whole, with all related items together.
Please go through the steps, as it needs to create an application and then use update sets to move it to the another instance.

STEP 1:

Export the Knowledge base
1. Under Knowledge >> Administration >> Knowledge Bases,
2. Click the selection box beside the new Knowledge base (top -level folder) that you created
    e.g. in your case "Security Incident Response Runbook".
3. Open the menu 'Actions on selected rows' and select 'Create Application File'.
    This should open a dialog that identifies the Application to which this information is to be Added
    e.g. "Security Incident Response Runbook".
    This export should be from the Knowledge Base Table and the number of selected records should be 1 (i.e. only a single new Knowledge base is to be exported).
    Identify the Load when option value and then click OK.This has saved the Knowledge base (top-level folder);
    you then have to save the individual knowledge base items (i.e. the documents).

4. Under Knowledge >> Administration >> Knowledge Bases,
5. Click the the new Knowledge base (top-level folder) that you created e.g. "Security Incident Response Runbook".
6. Scroll down to the related links section and under each tab identify all the items that are to be exported ,
7. Click on the selection box for each item and execute the menu 'Actions on selected rows' and select 'Create Application File'.
8. Move onto the next tab and repeat and so on until all attributes of the Knowledge base have been saved.

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STEP 2:

Export the Knowledge base 'Application'
All the knowledge base is now held in a new application that must be exported as an update set.

1. System Update Sets >> Local Update sets
    Select the Knowledge base Application that is in progress (it has all the changes)
2. Publish to Update Set... follow dialogue on screen
    You should be brought back to the Update dialogue and the customer updates should be visible (these are the knowledge base elements that make up the update set).
3. Export to XML ... follow dialogue on screen

Note: This update set can then be imported into another system.

If I have answered your question, please mark my response as correct and/or helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto