Flow designer not triggered for inbound email action

[Sanket Hardikar]

Flow designer is not getting triggered for inbound email action.

I have activated the flow and Tested it. While Test run, after selecting the email it works and creates a new record in custom table.

After publishing the flow I tried to send emails to instance but the flow is not getting triggered.

There is no error displayed nor the logs are generated.

[Sanket Hardikar]

No inbound actions on custom table. I tried associating the record but no success.

[Ankur Bawiskar]

So the flow itself is not triggered?

Did you check in sys_flow_context table?

Can you recreate the flow and activate it again

[Sanket Hardikar]

Hi Ankur,

I tried creating new flow but still no success.

However, I found 2 scenarios:

1. Email subject is "Complaint register" Email Processing log has entry which states "Trigger b57717982f2030106f5ca55df699b6a2 email conditions not satisfied, skipping" when the email subject has condition "Subject contains 'complaint'".
2. Email subject is "complaint" Email Processing log has entry which states "Email is classified as new for triggers execution" when the email subject has condition "Subject contains 'complaint'".

In 1st scenario it is indicating the record/entry created for the trigger condition mentioned in "sys_flow_email_trigger" [Email Trigger] table.

[DScroggins]

Hello.

Have you tried associating the email address which you are using to send email to your instance with an active user record? For example if I am sending an email from johnsmith@gmail.com then try adding johnsmith@gmail.com to an active user record so that the system can match a user to the action of creating your new record.

Hopefully that helps.

--David

[Sanket Hardikar]

Yes, I have mapped it. No success.