Flow designer not triggering correctly

olliespragg
Mega Contributor

Having an issue with a Flow in Flow Designer triggering incorrectly.

Goal: when Incident with short description "Staff Term" is Resolved the flow will wait 2weeks then create a TASK.

I have included a screen shot of the settings for the trigger.

For testing purposes, the wait time is set to 1 minute.

When I run tests, the wait and TASK creation run, even if the requirements of the Trigger are NOT met.

Do I have the trigger configured incorrectly? 

1 ACCEPTED SOLUTION

Supriya28
Kilo Guru

Hi Ollie

 

Testing a flow sets the trigger conditions to true and runs all following actions, as when you click the Test button, the flow runs, ignoring the triggers and the test begins executing the actions. So, if there’s an issue with the trigger, you won’t know until after you have activated your flow and real time triggers are encountered.

Hence, would suggest that you test your flow in a sub-production instance by activating it and running it real time.

 

Please mark this answer Correct/Helpful if it solved your query.

 

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3 REPLIES 3

The SN Nerd
Giga Sage
Giga Sage

Is there anything in Advanced options that may be causing this?

It looks fine to me.


ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022

Supriya28
Kilo Guru

Hi Ollie

 

Testing a flow sets the trigger conditions to true and runs all following actions, as when you click the Test button, the flow runs, ignoring the triggers and the test begins executing the actions. So, if there’s an issue with the trigger, you won’t know until after you have activated your flow and real time triggers are encountered.

Hence, would suggest that you test your flow in a sub-production instance by activating it and running it real time.

 

Please mark this answer Correct/Helpful if it solved your query.

 

Thank you, I forgot test skipped triggers.